Pizza Express Reviews Summary

Service

Pros:

• "Roy, our waiter, was extremely polite and attentive during our meal."
• "Liam you deserve a pay raise!"
• "Quite possibly the best experience I have ever had in a pizza establishment, my waitress Molly was incredibly welcoming and attentive."
• "Very short wait to be seated, relatively quick service, polite and engaging staff without being too overbearing."
• "The staff are amazing, the food was good and hot."
• "Really nice experience - the staff so nice and friendly."
• "The waiter was exceptionally good; attentive, focussed, listened acutely and noticed everything!!"

Cons:

• "Ruined our family lunch so will be avoiding that Pizza Express in the future!!"
• "Service was slow due to the influx on lunch time customers and the fact there were only 2 people to cover the whole restaurant."
• "Service was generally poor. Long time waiting to get menus."
• "Service was abismal, we spent 2 hours pleading for a waiter to bring a drink or food."
• "Don't visit this place later on in the evening I'm a Sunday.... We were made to feel like a nuisance."
• "Service slow and perhaps hungover?"
• "Waited over half an hour for drinks, an hour for food which was cold."

Food Quality

Pros:

• "Food was delicious, the wait time was awful, waiting upwards of 30 mins for a pizza and dough balls."
• "The food was awesome too, had pollo forza and oh my."
• "Food was fantastic, very hot and great sized portions!"
• "The food we ate was of good quality and was very nice."
• "The food was really good, pizzas done perfectly, tasty, hot and fresh."
• "Food was the usual Pizza Express standard and I couldn't complain it was hot and edible."
• "Food was delicious as always!"

Cons:

• "The worst experience I’ve had with a restaurant."
• "Food was mediocre at best and greatly overpriced."
• "Pizza was wrong and cold."
• "I received a pizza that was marginally larger than a kid's pizza, the base was more or less raw."
• "Probably the worst pizza in a while."
• "Pizza's with barely any cheese or tomato topping. Stale mini carrot cake for desert."
• "Below par food - dough ball starters were barely warm, incorrect starter mix up and a pizza served with stone cold toppings."

Value for Money

Pros:

• "Good kids fixed price menu and a good adult menu too. Fairly priced."
• "Always a winner. Great with families, good honest Italian food at a reasonable price."
• "Standard Pizza Express menu - not that that is bad thing as it is my favourite of the pizza chains with a good selection of pizza and other Italian themed dishes."
• "While the price per pizza might be a little high, I have no other complaints for food."
• "Our food was delicious, the kids meals were very good value, the staff were excellent."

Cons:

• "An hour's wait for 1 pizza and a couple of pasta dishes. With 2 drinks the bill was nearly £60 not good value at all."
• "Don't get a takeaway from pizza express! The takeaway food though is really not the same... I received it cold, the pizza was a lot smaller than the restaurants and it was honestly a big let down."
• "we had the chilli prawn spinach as a main course there cannot have been above 10 prawns at the most in each serving that cost 10.95 each that is almost £1 pound a prawn not value for money left there hungry not satisfied at all will not go back."
• "The food I have to be honest is not as great as I have been before, plus it is way over price."
• "Absolute joke, £4:30 for a small pot of slaw, all there was in it was shredded carrot and a few bits of red cabbage, no onion or white cabbage."
• "The restaurant is fine although a little overpriced in my opinion, it's only worth it if you use a voucher."
• "The food was ok but due to the service it arrived less than hot."

Ambiance and Decor

Pros:

• "An extremely clean surrounding, I was comfortable sitting down to have my lunch."
• "The place looks a little worn in some area but is overall a nice place."
• "The modern decor inside though does make it a bit of an echo chamber so it can get very loud when full."
• "Bury Pizza Express decor is one of the best we have visited within the chain."
• "This is a lovely place to eat. It's very spacious with a lovely enclosed outdoor courtyard for summer dining."
• "The restaurant is converted from one of Melton's old buildings. It has a very nice oldie new style."

Cons:

• "The place looks a little worn in some area but is overall a nice place."
• "There is black mould growing on the ceiling, I will definitely not be eating here again until there is dramatic change."