"Highly recommend Sawan, efficient, friendly and very accommodating."
"Bob kept in contact via email and was helpful throughout purchase."
"Aftersales was excellent to the point that they even called me while I was driving away from the showroom to check my phone had connected properly to my new car."
"Shane was good at communicating through the process, wasn't pushy, a really fair negotiation - honest and transparent."
"I would genuinely buy from there again."
"Paul was fantastic, very helpful from the start to the end."
Cons:
"Terrible service... broken air vent, stagnant screen wash, batteries on key fobs dead."
"Had a bad experience would not recommend you buy a car here unless you do a DVLA check on the history of the MOT of the car you are going to buy thoroughly do your homework and get a mechanic to check over whatever you are buying."
"The service is about as good as their salesmen which is really saying something, was promised my car which I had paid in full for would be ready on a set date and kept getting pushed back day after day after day."
"I should've listened to the reviews that called out Wilson for shady business practices. Paid my refundable deposit in September 2020, decided not to buy the car, phoned and phoned and phoned to get my deposit back. Still nothing."
"Not very impressed three phone calls since Friday with a promise of a call back after putting a deposit on a car all I want is to pay for it and take it away they have had almost 3weeks to prepare it what's going on."
"They are professional cheaters."
"Awful customer service. Uninterested salesmen."
Vehicle Quality
Pros:
"Wilson’s have an extensive selection of second hand cars."
"Bought an electric car from Wilsons Epsom last week. I am new to the electric car market and knew next to nothing. Wilsons were able to answer all my questions and point me in the right direction whilst providing a wide range of available options."
"Fantastic experience of part exchanging my old car and buying a newer one."
"I highly recommend this dealership. The whole process was smooth and the care I received and after care has been second to none."
"If nothing else, visit here for the sheer volume of vehicles they have in order to help you decide what type/make/model of car best suits you."
"The customer service is excellent - Paul Sampson was very attentive to our needs and knowledgeable."
"Just purchased a Ford Focus from Wilsons Used Cars and couldn’t be happier with the service we received from start to finish."
Cons:
"Car broke down straight after purchase. Two months of chasing and got a woeful contribution towards the costs."
"Discovered engine oil leak after purchase... Wilsons got rather defensive and affronted when alerted to this, refused reimbursement for repair."
"Do not buy a car from here! I bought 2013 vw sharan on 14/2/2020 and the engine management light came on and the car lost power driving it home after picking it up."
"Total cowboys. I had a test drive booked... and after driving an hour to get there the office was shut."
"Went to look at a car, but was not as described scratched and had a funny smell inside."
"Just won our ombudsman case against Wilsons. They failed to follow their own sales code and omitted vital information about the vehicle's previous use."
"Issues with marks on a brand new car, collected and 'rectified' apparently. One of the issues was not rectified and dealer refused to help, instead asking me to try and get it done under warranty."
Purchase & Aftercare
Pros:
"The team of Chris, Rhys and Nick facilitated me in getting a car."
"Sav has made the whole process of buying a new car a seamless experience."
"Having put up the above review nearly a week ago I have now got my car and have to say they did get there finger out, and have to admit they looked after me very well in the end so really have to change my rating young Joe who is a trainee was extremely professional thanks young man."
"Shane really looked after me in the test drive and Kundai was very helpful with the final negotiations."
"Frankie approached the matter with utmost professionalism, ensuring that I was able to secure a favorable deal."
"The cars are not bargains. They aren’t even that cheap but definitely not worth the money."
"Sav and Maisie could not have been more helpful."