The Gym Group London Hounslow Reviews Summary

Staff and Trainers

Pros:

• "The staff are experienced, professional and very helpful."
• "Spacious and clean gym, great staff who clearly care about making sure it’s a good place to train."
• "Arun Shibu... very helpful showing us around."
• "Very nice and friendly staff that are happy to help you."
• "The staff is great, and one staff member/trainer in particular, Leon, who has been there from the beginning, is very nice and personable."
• "The instructors and staff are always friendly, cheerful and above all very positive."
• "Jordan is a fantastic trainer! Very helpful!"

Cons:

• "Staff could be nicer as well most of the time they just trying to avoid you."
• "PT ladies just come and look at it but not do the cleaning, man are not better either."
• "Almost all the trainers are unqualified and unhelpful."
• "Staff need to do much more to enforce the rule of wiping down equipment after use."
• "Staff are friendly and helpful and almost always around to lend a hand."
• "Management needs to ban some of these animals that train there."
• "They prioritize profits over their customers' needs."

Hygiene and Maintenance

Pros:

• "Changing rooms reasonably clean."
• "The most amazingly clean toilets I have ever seen in a public place."
• "It is very clean and tidy."
• "There’s loads of space and it’s always clean!"
• "It’s a good gym facility. Equipment is well maintained and good precautions are taken care to ensure it’s hygienic."
• "I really like this gym, there are many machines and it is clean."
• "It's very clean and loads of equipments."

Cons:

• "Toilets are always smelly."
• "People leave a smell of death and a puddle of vinegar sweat behind."
• "The men’s changing room is like some prison toilet!? Mould growing everywhere."
• "There are no cleaning sprays or wipes."
• "There are no spray bottles/wipes for the gym equipment."
• "No D10 or D20 hygiene spray or blue roll to clean the machines."
• "The gym floor is a complete mess. Many members leave weights lying around and never saw staff cleaning up."

Equipment and Facilities

Pros:

• "Been with The Gym Hounslow since 2014, they've got lots of advanced machines, massive free weights area."
• "The gym has a good range of weights and machines particularly leg machines."
• "They've got lots of advanced machines, massive free weights area so you don't need to feel suffocated."
• "Gym is clean, spacious and packed with plenty of equipment."
• "The resistance equipment is well maintained."
• "A wonderful selection of equipment."
• "Many different types of weight training equipment and lots of weights, and a good amount of aerobic equipment."

Cons:

• "20-30 machines broken and on top of that they have a new foolish rule- 'you can't bring your bags to the gym floor.'"
• "A lot of the equipment doesn’t work and it takes them ages to even get them fixed."
• "Four out of seven rowing machines are out of order."
• "The free-weights area floor needs to be redone, as it's uneven and unstable in certain places."
• "The space is terribly set up - benches so close that bars touch one another."
• "The gym is not very clean either and the lockers are vandalised."
• "The equipment is 90% broken, The weights floor is caving in."

Value and Accessibility

Pros:

• "Overall, it's a good gym for the price!"
• "Price and 24/7 access is convenient."
• "Open 24 hours which is convenient."
• "It’s 25*7 facility except for bank holidays."
• "Love this Gym, I left David Lloyds because of its flexibility."
• "If you're ok waiting and are fan of variety of machinery and free weights. This is the gym for you."
• "This gym feel like a community gym."

Cons:

• "The fees have also increased with no added benefits."
• "The gym is extremely busy and often had to wait for my turn."
• "Nonetheless, this place gets very crowded in peak times, especially in the evening."
• "Parking is very difficult to get you can only book in the Asda carpark."
• "No parking facilities either."
• "Been coming to this gym for 10+ years and I always have trouble parking."
• "It is not very spacious. Too many equipments in too little space."