Address: Scania Way, King's Lynn, PE30 4JH, United Kingdom
Phone: +441553334095
Rating: 4.5
based on 168 reviews.
Customer Service
Pros:
"Fantastic friendly service from Josh from start to finish."
"Tim Warner in Sales! Really helpful and friendly too."
"Patient and worked with what I wanted to get, and kept communication constantly."
"The staff were very professional and couldn't have been more helpful."
"Special mentions and Thanks to Emma and Asad, who were professional from start to finish and for providing one of the best customer service experiences I've had to date."
"The service staff at Kings Lynn are so helpful and friendly."
"Everyone was warm welcoming and have guided me through the process."
Cons:
"Their customer service is terrible every call back they promised they didn't fulfill I had to keep chasing them up."
"Not a very welcoming environment for Motability customers."
"Useless customer service."
"I've had NO help in anyway... What a joke wants is the point of paying exter for help and Ford stick there finger up.. SCAMMERS is Marshall."
"Car was returned filthy. I complained n was called a liar by the person who returned my car."
"Ordered a new focus St x got sent the delivery date, got phone call 3 weeks later to say they can’t get me a manual they only have automatic… I told them I wasn’t going to accept it… their response was ok that’s fine and hung up the phone…terrible customer service."
"Absolutely appalling customer service."
Sales Experience
Pros:
"Really happy with the service provided with picking up my new car."
"She made the process of buying a new vehicle an absolute pleasure."
"First time buying a used car without physically seeing it and I have to say the experience from Marshall Ford has been great from start to finish."
"The service was second to none, as a single woman who has bought lots of new cars over the years it was a real pleasure dealing with Marshall Ford Kings Lynn they treated me with respect and a professionalism that most car dealers would and do fail to achieve."
"Great service very professional and I will only deal with Marshalls in future & highly recommend as I was by others."
"Marshall Ford Kings Lynn demonstrated great customer service while buying our daughter’s first car, they went above and beyond to make the process as seamless as possible."
"I can't thank Connor enough and would highly recommend him to anyone buying a car!"
Cons:
"Avoid buying a used car from these people, the 14 day rejection they won’t accept."
"Don't know whether they treat me the way they did because I didn't buy one of their fords, or if it's because I'm in my 20's, who knows, but the way they treated me was disgusting."
"I would give a minus if i could booked to view a car 3 days in advance when we got there it was washed outside loads of scratches and marks on the body work."
"Tried to buy a car in 2017. The car we wanted wasn’t in stock and when I asked about when 1 may arrive they just said they didn’t know as they had to buy the cars."
"And to cap it all off when i asked about a Mondeo, 'sorry mate no mondeos here'. And gave me a look of 'can you go'."
"Brought 2nd hand car from this garage, I wouldn't recommend buying one from here, the service I've received has been below standard they've had car for new clutch over 4 days."
"If i could rate lower i would. DO NOT BUY FROM HERE."
Vehicle Service and Maintenance
Pros:
"The vehicle was returned to us in a spotless condition."
"Our 10 year old Ford car has been looked after by Marshalls all of its days."
"Clear advice & explanation of work done & a couple of advice notes by the lady at the service desk & not a bad price for a main dealers."
"Marshalls again were highly efficient in organising the warranty work needed and the vehicle was only off the road for a few hours."
"First interim service completed on our Motorhome at Marshalls in Kings Lynn. Brilliant reception, friendly and efficient. £99 with Ford Assist, can’t argue no need for breakdown insurance elsewhere."
"The service team offered same day fix which was brilliant!"
"The quick and thorough service allowed us to be back on the road in no time."
Cons:
"Was told it would be going through the ford approved used program it never did. Lasted 4 months Before having engine issues they had the car for 5 weeks and it was only when i mentioned the fact i had noticed the mileage had been altered that they said it was not fixable."
"I've been paying for a service plan yet again no courtesy car."
"Please.. please..please... never go to Marshall kings Lynn ford to service your car."
"Our focus has been recalled, car was taken in Tuesday to be done, told it would be ready Wednesday. No phone call, chased this up to be told that the parts are on a 2-3 week wait."
"Took the car in roughly 5 more times regarding the same fault, the 2nd time they didn't even look at the car."
"Eventually they took the car into their garage for investigations and work between January - April '22 because the required part was coming from within the EU or was incorrect."
"Great car is finally fixed! .... A month later the engine light is back on with the same fault code."
Facilities and Amenities
Pros:
"Nice clean showroom with an excellent selection of coffees available."
"The service was very professional and the car was valeted before collection."
"I chose to wait on the premises for my car and as I had some work to do on my laptop, I was provided with a desk and Wifi."
Cons:
"Not a very welcoming environment for Motability customers."
"Stood in the show room for 5 minutes. There were 3 people working. No one even said hello can i help, not even the girl at reception."
"The car completely seems like untouched, it was unclean than it given."