Flannels Reviews Summary

Product Pricing

Pros:

• "If you see something you like at full price I highly recommend looking up how much that same thing costs if you buy from their website."
• "Picked up a pair of Mallett trainers which was in the sale. Label said £204 down to £42.00."

Cons:

• "Clothes are as expensive as you'd given it's all designer labels."
• "Everything in the store is very expensive."
• "More expensive than I expected."
• "I don't understand this place. I've looked round a number of times, but who actually buys a t-shirt for £200?"
• "Flannels Sheffield, staffed by people who have zero customer service skills. Trainers ordered to be collected in store, you pay a £7 delivery fee for the privilege."
• "Sales staff were lovely. However, the price at the till was different to the label inside the trainer."

Customer Service

Pros:

• "A lovely guy called Acer helped us & I explained that I was actually looking for a different pair."
• "We had a really fabulous shopping experience with Tracey on the Clinique counter."
• "The blonde lady who helped me find some new hair products was so kind & actually gave amazing recommendations."
• "Thank you to Suzy and her team for making my beautiful lady glow again, after cancer and Covid and 3 years since going out shopping."
• "The lovely Joanne assisted me to find a gorgeous gift for my Husband's birthday I chose Tom Ford."
• "I was absolutely clueless on what to get my wife for Christmas, and I was approached by a wonderful girl, I think her name was Seema."

Cons:

• "I have had better customer service at a Greggs buying a sausage role than spending £500 on clothes here. Staff are rude and don’t know the meaning of customer service."
• "Went to Sienna for lunch with a friend yesterday and the smell was disgusting it was coming from a problem with the toilets."
• "Even when I tried to grab there attention they was to busy chatting and blanked me."
• "One of the sales person is racist because she rolled her eyes on me when she finished answering my questions."
• "We went to this store today I wouldn't even rate this disaster place a 1 star due to the staff."
• "Visited this store to get my kids some clothes for a holiday. Asked staff to have my kids feet measured and no one was able to help."
• "Staff don’t really have a clue. Probably not their fault as the place seems to absolutely chew through new staff each time I visit."
• "Rude staff, not friendly at all. And why on earth have you got a skinny bouncer? Calm down Flannels it's not a nightclub."

Store Atmosphere and Layout

Pros:

• "No expense spared in the refurbishment of the store well set out easy to navigate around."
• "The first time I had been in this new store. Well presented shop floors and the staff were excellent as they usually tend to be."
• "Visited on a quiet Thursday afternoon. Staff were very pleasant and unobtrusive giving us plenty of space to browse."
• "What a great bar. Haven't tried the food yet but what I saw coming off the pass looked really good."
• "I came in to flannels the other day and was looking for some shoes for a family members birthday, i was served by a young lady called seema she was very approachable."

Cons:

• "Went to Sienna for lunch with a friend yesterday and the smell was disgusting it was coming from a problem with the toilets."
• "Expensive goods well displayed. Make up brands very extensive but my experience was spoiled as their was a DJ on site blasting out music."
• "Shocked level of customer service, waited 25 mins for an item to come from the stock room and then 25 mins at the till."
• "Flannels Meadowhall, so much wrong with this place, where to start. 1st the pipes are a mess and don't get fixed properly that's why there's browny watery colours on carpets."
• "Store looks nice and bright but customer service is bad, I returned an item only to receive a credit note, the blonde girl on the till had no manners."
• "It was an experience just walking through the shop.. then I looked at the price of a few items, jeez £500 for a Gilette, £800 for some trainers."
• "Absolutely zero after sales service, rude so called manager totally dismissed the return of a clearly 'not fit for purpose' item of clothing that had literally fallen apart."