Address: 5-9 Haymarket, Norwich, NR2 1QD, United Kingdom
Phone: +441603760807
Rating: 4.2
based on 194 reviews.
Store Layout and Accessibility
Pros:
"First time visiting this new store and was pleasantly surprised. Everything well laid out with pleasant, helpful staff."
"It was a nice store, spread out over 3 floors plenty of lifts for people, as well as the automatic stairs."
"Love the new store, all the goods are nicely displayed, there is room to peruse without feeling squashed."
"New building is very modern and bright - large fast lifts."
"Since they have rebuilt primark there's more room for disabled and pushchair access."
"Set over 2 floors with tills to pay on both levels."
"Lifts are available if you're a wheelchair user or find the vertiginous escalators a bit daunting."
Cons:
"The product displays can look a bit messy especially on a busy weekend."
"One of the worst layouts I have ever come across."
"It's like a car boot sale gone wrong, clothes on the floor, shoppers pushing and shoving."
"The space between the displays can often be very narrow."
"Place is like a jumble sale though, best to go first thing when it's still tidy and quiet!"
"The store is cluttered, with the aisles blocked with people talking in large groups."
"Only having two solitary male fitting rooms in a store with this floorspace is contrary to all common sense."
Staff and Customer Service
Pros:
"Staff are always very helpful, and the staff on the tills are super efficient and serve you with a smile."
"Staff were friendly and polite."
"Considering this is a cheap shop....the staff are always very friendly without too much conversation."
"popped in primark with my mum and a staff member named Abbie was very kind and helpful, helped us get to a till for the disabled seemed lovely and friendly."
"Staff very happy to help guide you throughout store or to a specific department."
"The staff are always so friendly and helpful."
"A staff member even took the time to hunt down a missing size for me, very friendly."
Cons:
"But I didn't buy what I came in for because they don't have a choice of sizes (16+) in many items."
"The first star was lost due to some (not all) of the staff were quite rude."
"Shame the staff do not know what items they are selling."
"Went to pay for my goods. Totally ignored at cash desk when paying."
"I was disappointed by a rude and unfriendly staff at the till today!"
"The staff member Ben was so rude, disgusting customer service."
"One staff member was really sarcastic when I asked where the nail polish was."
Product Range and Pricing
Pros:
"Very good range of clothes to choose from."
"Great stuff at a great price."
"Great selection, huge shopping space, friendly staff, so much variety."
"Cheapest clothes store in the city and very good quality."
"The £2.50 t-shirts I buy are very good quality."
"Good range of clothes and very good value."
"Primark has such a massive variety of clothes for every occasion."
Cons:
"Good range of women's clothing not much for men and baby range was disappointing."
"It's cheap, too cheap promoting wasteful habits in my opinion."
"Although there are bargains to be had, their prices are creeping up."
"Prices have shot up quite a bit not your easy quick and cheap grabbing shop anymore."
"The range of clothes available to men is shockingly poor, dour, drab and a tiny selection."
"Very disappointed in how primark has changed, used to have a massive variety of things for everyone, now they only cater to a very specific type of customer."
"It's primark, busy and cheap clothes you'll need to buy again in 6 months time."
Shopping Experience
Pros:
"I always find lots to buy. The tills are so efficient it is quick to get through the queue."
"Amazing shopping experience. This shop has many selections unlike the Ipswich shop."
"Free Wi-Fi and changing facilities."
"Surprising how well they're handling customers due to covid. Very fast service."
"Experience felt safe."
"The service is fast though and you don’t need to wait for a very long time in the queue."
"Great, as so quiet early morning."
Cons:
"It can be very busy at times and feel a little like a motorway."
"Queues are usually rather long especially on the customer service desk."
"It gets very busy during holidays and weekends so checkout queues can be quite long."
"The queue systems here can get quite cramped."
"The queues are always long, yet there's usually only 2 or 3 till assistants."
"2 mile long and 28 min in the queue makes one just give up!"
"Have a great choice of cloths as expected and the staff are friendly but I just can't give it five stars as the queues are just ridiculous the shop is huge."