Amaans House of Fashion Reviews Summary

Customer Service

Pros:

• "Fantastic service by the gentleman downstairs. Very helpful and would even go to their other shop looking for sizes which this store didn't have."
• "I’m really happy and wanted to share my experience with Amaan house of fashion. Obviously, I'm really satisfied with the quality and design of clothes also the staff is really kind and friendly."
• "Well if it wasn't for the staff and especially baji Farahat, I didn't think I was going to get a plus size wedding guest outfit at short notice."
• "The warmest welcome from the whole team. The ladies were so helpful and very kind."
• "Chose my wedding dress from Amaan's. Was a great experience, ended up getting all my families outfits from here too, staff were amazing and reassuring."
• "They have good variety of clothing considering it was during a pandemic - very helpful from both Shoaib and his dad."
• "I am a regular customer of Amaans and would recommend everyone to go there. There customer service is always on point."
• "Excellent the female staff went out of her way to fix beads to a necklace she also reduced the cost she went out of her way so I bought bangles too."

Cons:

• "These people that work here are disgraceful! Worst customer service experience I’ve had!!!"
• "Awful customer service, rude and no morals. Absolutely disgraceful!!"
• "Bad customer service from the owner woman wearing gold chain been using them many years."
• "The lady upstairs is very rude. Doesn't smile at all and that makes you feel uncomfortable."
• "Awful experience, bad attitude, bad customer service... stepped into the shop and got verbally attacked by a worker."
• "The return policy at this shop is not acceptable. If the cloths you buy you need to double check for defects and make sure the size is right."
• "Went in the other day the lady’s who worked there made me feel so uncomfortable! They kept on following me around."
• "AVOID AVOID Would leave a zero if I could. The owner is so rude disrespectful talking about other customers behind their back."

Product Quality and Selection

Pros:

• "The clothes in this place are definitely nice. The store is big and it has a lot of options at very fair prices compared to Manchester."
• "Their clothes is very nice, pretty and fancy. Always all of our family been there on occasion and other purposes."
• "Nice modern clothes. Especially everyday wear, you can get them at a good price. Lovely party wear too."

Cons:

• "Brought a very stylish suit asked them to check on the counter to see if everything is alright. When I came home and took Pajama out the first thing I could see was a damaged piece."
• "This place is a verrry very disgraceful shop. The staffs are rude and drag out of the shop. The staff that has curly hair and is tall is a very rude staff. My friends mum got kicked out of the shop because she was 'taking too long'."
• "I went in to try a bride maids dress and I was told that I should not try it on because I am too short, I should go have a look at something else in the store."
• "I went there today and they don't know how to speak with customers and started pushing my kids I bought lots of clothes from this place in the past but I don't want to go again."

Refund and Exchange Policy

Pros:

• No positive excerpts available.

Cons:

• "They do not offer refunds and only exchange the item if you exchange it with the same item but a different size."
• "If I could give ZERO Stars I would. Awful customer service, rude and no morals."
• "Absolutely Rude And Appalling Behaviour From The Managers They Closed The Changing Room So People Can’t Try On The Clothes Before Leaving very cunning how are people meant to know if its the right fit!"
• "Worst customer service ever bought my partner here to shop no changing rooms as they out of order when you pay for your items there is no return policy even if the size is wrong."
• "Wouldn't recommend this place to anyone unless you're willing to try the clothes on in the store. But DON'T BUY for anyone as a gift."
• "Waste of money!! Be wary of the return & exchange policy; or else you will be very disappointed."
• "They give you hopes that they can provide the order on time and don’t stick to the timescale. Once they receive the payment, they don’t care!!"
• "They won’t return my dress even though it’s faulty the beads were missing off the dress and we bought so many wedding outfits from this shop not happy with my shopping experience."