SAS Bridal Reviews Summary

Customer Service

Pros:

• "Jo made me feel so comfortable and the whole experience was great from start to finish."
• "Absolutely fantastic, the ladies that are part of the whole experience were wonderful and attentive."
• "Jo and her team made myself and my bridal party feel so welcome."
• "The service we received from Haley was everything we could have wanted."
• "Jo is genuine and friendly, with exactly the right amount of suggestion and helpfulness to reach my own decisions."
• "Jo is quite possibly one of the nicest people on the planet and cannot do enough to help."
• "They really helped the bride by trying different styles and by talking to her and listening to her they actually found the perfect dress in our first visit and well within the time slot available."

Cons:

• "Firstly starts with walking in and rubbish in the sitting area."
• "Would not recommend this shop it has ruined my wedding dress experience very disappointed and sad."
• "Uncomfortable experience from beginning to end."
• "Let's hope this isn't the experience everyone gets from this shop?"
• "The owner has been extremely rude, would not recommend this shop it has ruined my wedding dress experience very disappointed and sad."
• "We booked our appointment over three weeks ago, and was looking forward to trying on lots of different dresses... we were then left to look after ourselves, whilst the walk ins got all the help."
• "When i contacted the shop afterwards on several occasions I was ignored completely."

Dress Selection and Fitting

Pros:

• "Jo was so helpful in finding my perfect dress, I rocked up on a weekday with no appointment and she helped me pick out a few gorgeous dresses to try."
• "The selection of dresses is fab, and Jo specifically got in some dresses that she thought I would like based on my preferences, which was amazing."
• "The girls are all so approachable and honest and will steer you in the right direction of what suits you and what doesn't do your shape any justice."
• "After trying on a few different styles Jo asked me if we could try a 'wild card' - The dress I tried on was completely the opposite of what I thought I wanted and I LOVED it!!"
• "I'm a plus size girl and was unindated with dresses that fitted me perfectly!!!"
• "Sense & Sensibility is far from normal & has a very wide range of dresses with no label on what you can or can't try for your occasion."
• "Something that I particularly loved about the experience was that there was no mention at all about sizes!"

Cons:

• "Price of dresses do not include alterations."
• "Alterations were actually hundreds of pounds, half the value of the dress but by that point I had already bought it so got stuck."
• "I was sold a dress at top end of my budget which they said needed minor alterations which would not cost much and take me over budget."

Overall Experience

Pros:

• "Couldn't recommend this place enough."
• "For the first time in a very long time I felt absolutely incredible! I will forever be indebted to Jo for how amazing she was!!"
• "Such a wonderful positive environment to start the wedding process off and really made me feel like a princess."
• "I would highly recommend SAS bridal to anyone looking for an amazing experience where you feel comfortable, special and beautiful!"
• "I had my dream wedding last week and the dress had more compliments than anything else!"
• "On our wedding day, I felt like a princess in my SAS Bridal wedding dress, a feeling that I will never forget."
• "I got married on Friday and my Husband cried as he saw me walk down the aisle - all of our guests said they were blown away by my dress."

Cons:

• "Beware!"