WED2B Brighton Reviews Summary

Staff Service and Assistance

Pros:

• "Sabrina was amazing and really put me at ease - I tried on 4 dresses in total."
• "Visited the Brighton store and was served by Lia who was wonderful!!!!"
• "Eva put me at ease and made me feel incredibly relaxed."
• "Poppy got me to talk about what I did and didn’t like and chose dresses for me to try on."
• "Thank you SO MUCH to the wed2b team at Brighton, especially Poppy."
• "I had a fantastic experience buying my wedding dress in Wed2b Brighton."
• "We were served by Abi & Lia and oh my gosh! These ladies were amazing."
• "I'm visiting from Canada and have casually been looking for my wedding dress while here. I can't thank Poppy enough for the amazing experience."

Cons:

• "If I could give less than 1 star I would!!"
• "Visited the Brighton store 20th July 2023. The assistant never introduced herself & was most unhelpful. Rude in fact."
• "I went to the Brighton store today, greeted on entry explained I had tried dresses on previously at other places. She wasn’t friendly at all."
• "Brighton marina branch. All good until the staff member said “we have a limit that you can only try 4 dresses on”."

Selection and Pricing

Pros:

• "So many beautiful dresses to choose from in a number of styles and range of sizes."
• "The dresses are 'off the peg' so the dress fitted me perfectly with virtually no alterations, only needed taking up, which was inexpensive."
• "In the end I left Wed2B with my dress, a veil, the replacement straps for my dress, a headband and an underskirt all in hand - absolutely overjoyed!"
• "Being able to try on dresses in the right size at a more reasonable price is fantastic."

Cons:

• "Actualy bought my wedding dress here so i cant rate it too badly. However, felt a little unimportant. Could only choose 4 dresses to try on."
• "This shop is totally amazing. My jaw dropped when i walked in. Such an amazing choice of wedding and bridesmaid dresses. Great prices to."

Overall Experience

Pros:

• "It was a very busy day and unfortunately they were short staffed but it didn't stop them from providing amazing customer service."
• "I had such a great experience at Wed2B at the marina. It was really busy when I visited but they managed to fit me in which was great."
• "Would highly recommend! Looking at pictures we weren’t sure what to expect but were pleasantly surprised by the whole experience."
• "A wonderful experience! I was greeted and served by Tessa throughout and she was absolutely brilliant."

Cons:

• "Terrible Service! I arrived to pick up my bridesmaid dress, which the bride had to pay to be delivered to this branch, as they hadn't got it in time at their other branch. Cold, nonchalant greeting."
• "Came in with my daughter, girl who welcomed us was pleasant, we signed in, another girl took over "serving " us. Asked my daughter her size, then pointed to a rail saying "those sizes are over there"! There was no guidance as to what style might suit her or discussion as to what was wanted."