Address: 11 Derby Rd, Borrowash, Derby DE72 3JW, United Kingdom
Phone: +441332280609
Rating: 4.8
based on 92 reviews.
Customer Service
Pros:
"Nothing was too much trouble - a professional service, delivered with a sense of humor."
"I will be recommending Beau Belles to others as Kim's customer service was exceptional."
"With Kim coming into store on her day off & so late on a Saturday night, her going the extra mile further proved her five-star service."
"The team have been nothing short of fantastic."
"Her warm, bubbly and supportive approach made me feel heard and understood."
"The staff are so fantastic, patient and all just lovely."
"Customer service and the feeling you get in store is so warm and friendly and nothing is too much trouble."
Cons:
"If you book an appointment don't expect to get any one on one attention as they always seem to be overbooked and they to serve too many people at once."
"Only to find a week before the wedding, I picked it up and they decided they didn't have enough of the jewels I picked out so they added some huge ones much bigger than the subtle ones I picked."
"I heard her shouting at the girl for not getting dresses ready or something when she was clearly helping me."
"The way I was spoken to on the phone after my experience was beyond disgusting."
"Not one apology about this experience."
"Absolute shocking service from start to finish with no care about the people just the money."
"A complete lack of care, respect and empathy."
Dress Selection and Fitting
Pros:
"There was a brilliant choice of dresses for every size and style, I tried on 10 different dresses in sizes 22/24."
"All the ladies are incredible and make you feel so comfortable all the way through."
"Their flawless alterations made sure the final version fitted perfectly."
"They have a massive collection of short and long prom dresses and wedding dresses, in a wide variety of colours and sizes."
"Both my mum and I were blown away by the quality of my dress and the excellent price."
"The team’s professionalism, kindness, expertise were second to none."
"All the dresses they stock are of very high quality and are at very affordable prices."
Cons:
"The hook and eye snapped off!"
"Got home and realised that the hook and eye that snapped off during my last fitting there hadn’t been fixed."
"For my dress to have been trampled on shows their lack of care and respect they have for peoples wedding dresses once they have your money."
"The dress is still too tight."
"I was made to wait for a room... but i had to wait for around 40 minutes."
"When I arrived I was taken to my dress ‘all ready to go’, and much to my horror there were footprints all over the bottom half."
"The aftercare was nothing short of a nightmare."
Staff and Atmosphere
Pros:
"Susan at Beau Belles was absolutely fantastic in helping me find my perfect wedding dress."
"The most magical experience. Perfect every time I went."
"Lisa had already pulled some dresses that were ALL beautiful."
"Thank you so much to all the staff at Beau Belles."
"The staff were extremely attentive and nothing was too much trouble."
"The team are so professional, warm, and kind."
"The staff were so helpful couldn't do enough for us."
Cons:
"I would never ever go back to this bridal shop after my last experience."
"If I could give negative stars I would."
"Wasn’t greeted immediately."
"After placing a deposit on a dress after staff used pressured sales tactics to encourage deposit that day."
"I will never go there ever again. I’ve had quite a few friends which have had bad experiences at this shop."
"I am aware that this is a business and they work with many brides however I was just another number and money in their bank."
"Really lovely shop... lots of choice, lots of accessories."