Beefeater Reading Gateway Reviews Summary

Service

Pros:

• "The server was really good in greeting us and sitting us down on the table."
• "The manager was absolutely lovely and really welcoming. Excellent customer care and available anytime you needed him."
• "Marta provides excellent service, extremely friendly and is a very important part of the team!"
• "With an all you can eat buffet for only £10 per head, I can leave knowing that i'll have a full wallet and belly."
• "The staff have been fabulous, remembering us for our second visit and reading the situation really well."
• "The service was prompt but impersonal."
• "Really good meal. Service could have been a little quicker but also left us time to chat."
• "The service was great. My wife eats gluten free and the server knew her stuff about their offerings."

Cons:

• "Breakfast was ok but the dinner service was rather poor. The waitress took ages to take my order."
• "Drinks took 45 mins to come after having the waitress come back twice to ask what our order was again."
• "Waited to be greeted and seated by Marta the manager for more than five mins."
• "Breakfast, met by a very abrupt women. All staff were very rude and not cut out to be in the hospitality industry."
• "Staff member kept complaining that staff didn't up - this didn't feel professional at all, almost brand destructive."
• "Really not good I’m afraid. Clearly understaffed. Service was really slow."
• "The service was really slow. Staff were nice and were trying their best but they are being badly let down by the kitchen."
• "Waited nearly an hour to be served so ended up ordering at the bar, then the server put the wrong table number in the system."

Food Quality

Pros:

• "The food was superb as-well and the portion size you won’t ever go un hungry."
• "Food itself was fine though."
• "Only positive was that the food was really nice."
• "Excellent range of full English breakfast buffet food available. Also cereals, fresh fruit, crumpets, pain Au chocolat, croissants available."
• "Really good meal. Variety of steaks, chicken and fish had by the party all cooked as requested."
• "We had a lovely meal at the beefeater this week Our food and steak was cooked to perfection."
• "Great place, lovely service and brilliant management! The Prawn cocktail and the loaded fries are the best starters 10/10."
• "The steak is juicy and the pepper corn sauce is creamy."

Cons:

• "Not a huge amount of gluten-free options, especially for dessert."
• "One time, they served us cold burger."
• "Worst service ever. Waited to be greeted and seated by Marta the manager for more than five mins."
• "Every single item that I ordered was badly cooked; mostly very overdone."
• "Food is easy to cook, let's be honest most of it comes frozen, gets chucked in the oven and bobs your uncle."
• "I must have gone on an off day! Normally these Beefeaters are efficiently run and food is good. Not this one so much."
• "Awful. Just a really slow level of service... very little food availability."
• "Absolutely awful food, service was slow and nobody really knew what they were doing."