KFC Reading Gate Retail Park Reviews Summary

Service

Pros:

• "Quick service. Used the kfc app."
• "Always get served super fast here through the drive thru."
• "Plenty of parking, quick service despite loads of rugby fans queuing."
• "The queue for the drive-thru was quite long but they got through it quite quickly."
• "First time we used the drive-through, the different choices to order were well displayed on spaced out billboards, well thought out."
• "Arrived at 10:50am bought a meal to eat in. Staff were friendly. Service was great food tasted amazing."
• "Have never experienced such a professional exceptional brilliant customer service like the one I received from one BRADLEY at the cashier window."

Cons:

• "Management need to look into it, clearly there's an issue."
• "Everytime I use the drive through, my orders are always incomplete."
• "Hi went In Monday evening one person taking orders not busy customer kept changing order no other member of staff stepped forward to assist taking other orders couldn't wait any longer walked out."
• "The tables were dirty and the service was slow considering it is a fast food restaurant."
• "Staff just ignored me and started serving other customers extremely slow."
• "Poor customer service. I was placing my order and in the middle of it, the guy behind the till stopped serving me and started taking another order from someone else next to me."
• "Terribly slow service. Literally half and hour wait for a burger and chips."

Food Quality

Pros:

• "Food was fine. You can't go wrong with chicken strippers and it was interesting that the fries had skins."
• "Gravy is sensational!"
• "The food was hot and very delicious."
• "The chicken is always fresh and hot and tasty."
• "The food is what you would expect from a KFC, all piping hot, fresh from the kitchen."
• "Standard KFC food, service is quick."
• "Freshly cooked and 'finger licking good'."

Cons:

• "Dreadful cold food... delivered late."
• "The chicken was bone dry and god knows what this was."
• "The chicken is always dry or tastes off."
• "Chicken strips were salty, chips tasted peculiar."
• "Only eat here if you like chicken that tastes rotten and half the food you paid for not in the bag."
• "The worst meal I’ve ever had and I’m 48. Put me off KFC for life."
• "Food was cold, oily (because double fried), wrong order missed my dip and wings."

Cleanliness

Pros:

• "Plenty of seating inside and nice and clean on the times I’ve visited."
• "The whole place looked really clean."
• "The place is clean."
• "The store itself is conveniently located on a retail park, with a drive-thru."
• "Definitely one of the better KFCs I've been to in the UK."

Cons:

• "The toilets were disgusting, food cold, no receipts after self ordering so no freebies."
• "Bathrooms are consistently a bit dirty unfortunately."
• "Dirty tables and when staff cleaned them the waste food was just wiped onto the floor and left there."
• "Food was tasty but the takeaway was let down by the cleanliness of the tables and chairs."
• "Members of staff didn't know where the cleaning equipment was."
• "Dirty tables(around 10 or more), with only 4 customers inside."
• "Although the tables were empty, we couldn’t even find a single table which is clean enough to sit down."

Staff and Management

Pros:

• "Well done to all friendly and efficient staff."
• "I spoke to the friendliest and most helpful cashier I have ever spoken to in a fast food restaurant."
• "The lady that took our order was very polite and efficient."
• "Good on the trainee for not giving up."
• "The girl by the counter was really nice and understanding."

Cons:

• "I worked here for about 3 or 4 years, since I have left and the store was franchised, all sense of urgency has completely disappeared."
• "The sad thing is the Nepalese gentleman acting as store manager was just busy in chatting with mates and store was left to a little kid who was so confused."
• "The guy on till did his best but his English wasn't great so he was struggling to understand me."
• "KFC should sort it out or take away their franchise!"
• "Would not recommend going there to anyone."
• "This KFC is badly managed. EVERY order is always missing something."
• "The staff don't give a * that you paid and didn't receive your full order."

Order Accuracy

Pros:

• "Ordering food is pretty standard in these places."
• "Our order came with a smile and we enjoyed a finger licking super at home."
• "Always love coming here and getting KFC but tonight very disappointed and won't be coming back as the lady giving the food through the drive though was extremely rude and had very poor customer service."

Cons:

• "Always check your order before leaving the counter. They ALWAYS get the order wrong."
• "Got given wrong items (gravy instead of beans)."
• "Drive through order incomplete EVERY SINGLE TIME!"
• "So many times I have been through drive through and got home to find my order missing items."
• "Every time I go here there is always an item missing!"
• "Waited for 20 min for the order, got it not right and cold."
• "Theyve only once ever been out of 1 item which is outstanding."