McDonald's Reviews Summary

Customer Service

Pros:

• "Manager's was definitely A* in customer service."
• "Day staff are amazing even take the time to come to your table and assure you are happy with your meal."
• "We had a very good experience today, we were attendance by Toyin who was very kind and attentive, she clean up our table as was left very dirty by the previous customers, and she provide us with everything we need sugar sauces etc."
• "Thank you McDonald’s for being so admirable."
• "Tho staff was helpful wen I couldn't get receipt and when explained they was more then helpful."
• "The redeeming factor is the staff, they’re friendly and I know they have to put up with a lot especially in the area they work."
• "This was Mc Donalds harperhey the floor staff was wonderful I fidnt get her name but she was heavily pregnant she made me and my grandchildren feel very welcome so well done McDonald's for yr staff chose."

Cons:

• "Absolutely disgusting customer service. Complained to management."
• "Unfriendly poor customer service."
• "Worst customer service @ night shift. Need better way of communicating with people."
• "The staff was being rude saying it’s not their fault and we’re talking in a rude way it’s their fault for messing up my order and not taking blame."
• "All the staff was rude when I was ordering my drink."
• "The staff don't know how to smile and lack customer service skills."
• "The manager on duty was incredibly rude and dismissive."

Cleanliness

Pros:

• "Improved in and outside. Place the chill out enjoy your meal with your family."
• "Nice new layout in store. With kid-friendly tablets and wireless phone charging points on the tables."

Cons:

• "The bathrooms were disgusting."
• "Floors and walls look like they haven't had a decent clean in years."
• "In the male toilets, one urinal was overflowing with urine, the other stained orange."
• "The state of the dining area let them down, it was grim."
• "Had to clear the table myself. Floor disgusting papers and food all over."
• "It's the filthiest place I've ever visited."
• "The toilet was a mess big time not been cleaned or check for a good few hours I would say."

Food Quality

Pros:

• "Uber driver gave me the wrong meal and when I rang he wouldn’t help so I rang McDonald’s who were lovely and told me to pick up what I was missing when I arrived they had made all my order fresh for me."
• "They had everything that I ordered and the family feast we ordered was excellent!"
• "The food was great quality, though."
• "Having a fresh, hot meal in an open and relaxing environment allows you to enjoy your meal."

Cons:

• "The sausage patties inside both Double Sausage and Egg were burned - almost crispy - and tasted quite bad."
• "Food was awful stale cold and left in the warmer too long."
• "Soggy fries everytime and food is always cold seriously is the worst mcdonalds in the country."
• "My food was sat waiting a while and on receiving the bag food was cold."
• "Finally get the meal, fries are lukewarm, and the burger is completely cold!!"
• "I took my wife and 2 grandchildren for a treat we ordered our food and when it came it all was lukewarm."
• "The eggs also appeared dried and cooked ahead a few hours earlier."