Protyre Poole Reviews Summary

Customer Service

Pros:

• "Fantastic help today... two new tyres and balance 15 mins later on our way."
• "It's always a great service provided."
• "Great service, they went above and beyond."
• "Never experienced such friendly staff in a garage as these guys."
• "Excellent service from Protyre. Short notice (same-day) MOT."
• "Great service by Ed and his team at Protyre."
• "Fantastic garage. Very helpful, friendly and efficient."

Cons:

• "The last MOT I had at ProTyre found one of the staff to be rude, I also had my car damaged."
• "Customer experience / service very poor. Too busy for their own good."
• "Staff are stressed out, rude and aggressive."
• "Had a tyre booking, rude disinterested staff with a stinking attitude, 2 hour wait."
• "Not a good service, I tried with groupon offer, which was good, however half of the work was not done."
• "Consistently very poor serviceof late."
• "Prices were too high. Wanted to charge me over £150 to replace and fit 2 shock absorbers claimed it would take 2 hours!"

Efficiency and Timeliness

Pros:

• "Also had new tyres on another car fitted. 15 min wait and immediately had the car handed back to me. extremely fast and convenient."
• "I took my VW Tiguan in on Wednesday afternoon for a quote on rear discs and pads that I needed fitting quickly. I came in the following morning at 8am, and the work was completed within an hour!!"
• "They sorted out our nightmare trip by opening early, working like the f1 pit squad to change the wheel."
• "Within 20 minutes my car was on the ramp being checked."
• "Booked my MOT online and dropped it off. 45mins later and it was ready to be picked up."
• "I arrived unexpectedly at 5pm (they close at 5.30), Told the guy I wanted all tyres changed, he worked out cost and gave a good discount. 5.20 all done back on the road."
• "Dropped my car off and received it back 45 minutes later!"

Cons:

• "Despite booking appointment, still had to wait over 2 hours to have 2 new front tyres fitted."
• "Next day get there at 2pm and told there are 7 people in front of me, hour and half wait min!"
• "even when car was took inside it just sat there for 20 min at least with no work taking place, very disappointing service!"
• "Looked online for tyres. Had to book a time. Booked 4pm. Arrived at 3.45. was told at the desk it wouldn't be too long but they were busy. Finally got the tyres done at 5.25, only as they close at 5.30."
• "AVOID. Waited 2 hours 30 minutes to get my tyres fitted after being told I'd have a 40 minute wait."
• "Cant book a slot you have to go and wait. Was told an hour and a half so left my car came back two and a half hours later and car was still not done."
• "A bit too slow to change and fit 2 tyres, took 1 hour 10 minutes from the time I walked in."

Honesty and Transparency

Pros:

• "Never experienced such friendly staff in a garage as these guys. The manager James is so friendly and helpful, I never feel ripped off here."
• "Thankfuly the whole tyre didnt have to be replaced so that was brilliant."
• "Very helpful. They came across as trustworthy when recommending the tyres that were suitable. Good price too."
• "If my tyres are fixable they will fix them rather than just replacing a tyre."
• "The entire team there is always willing to help and pay attention to what you want and say. They go above and beyond during their inspections and are very transparent with their charges beforehand."
• "Honest straightforward service. Only did what was necessary without trying to influence other purchases."
• "They could easily have charged me for replacing the brakes but they said they didn't need doing."

Cons:

• "They also recommended that there was work that needed doing to my wife's car urgently. I told her not to have this done and I had it checked independently which showed that this recommended work was not all required."
• "challenged them as to why the online price was £60 cheaper and they said in store price was always more expensive, just avoid people."
• "Not sure what the purpose of the online booking system is as I booked a time to have my tyres changed, arrived on time and still had to wait over an hour for them to do several customers tyres who had not booked but arrived before me."
• "Will not be using again. These guys add an extra few lines of advisories into your MOT."
• "Buyer BEWARE!!!!! Protyre Poole is selling cheap MOT's through Groupon, only to find they will find something wrong with your car that really doesn't need fixing."
• "The last visit was for new tyres on my van which resulted in the wheel nearly falling of a few days later due to the wheel nuts only being done up hand tight!!!!"
• "I feel they saw me a young woman, trying to con me in buying a new tyre."

Facilities and Comfort

Pros:

• "Great facilities including free coffee machine, large comfy waiting area with TV."
• "Fantastic prices for my motorbike Tyre best in the area. great customer service and the bike technician was really good at his job and extremely fast. ideal waiting room with a free coffee."
• "Had four news tyres fitted on Range Rover all staff professional efficient friendly and helpful. Superbly priced tyres. Comfortable waiting area with decent drink and snack dispenser."
• "First visit there for an MOT. Quick, efficient and friendly service with a good sized waiting area, hot drink facilities and toilets."
• "The staff are polite and explain everything, The waiting area is clean and has clean toilets not bad prices but check online first for any discounts and I believe they do blue light discount."
• "Honest straightforward service. Only did what was necessary without trying to influence other purchases. Comfortable, warm waiting room with free tea and coffee."
• "Excellent hospitality and service, thank you for putting Lady P back together again!"

Cons:

• "On the plus side the waiting room has three large windows so you can watch the mechanics dither around on their phones while they waste your time."
• "Choice seems to be sit and wait indefinitely or leave your car there all day."
• "4 guys behind the counter all having a bit of a laugh between themselves and not acknowledging the fact that a customer was waiting."
• "A bit pricey fitting 2 front tyres... £28.80!"
• "Wouldn't recommend. I opted for the fast fit tyre service, unfortunately the fit was not fast and took 2 hours."
• "Clearly very understaffed and taking more bookings than they can handle."
• "It's ok here. I felt they were a little harsh and slow and certainly not cheap however their workmanship was ok."