Address: Gorseinon Rd, Penllergaer, Swansea SA4 9GW, United Kingdom
Phone: +441792621710
Rating: 4.3
based on 114 reviews.
Customer Service
Pros:
"Received great customer service from the service reception desk at Sinclair Skoda Swansea."
"Both Martin and Paul were friendly, knowledgeable and helpful so much so that I would have no hesitation in recommending them."
"They were helpful, professional and friendly and really made you feel like you were being looked after."
"Staff are always quick to help and answer questions."
"Excellent service, they listen to your requirements and give impartial advice."
"Fantastic service, top quality customer care, I could not ask for more. Excellent experience."
"The entire team here is friendly and welcoming."
Cons:
"I would never use them or any dealership in the Sinclair Group again, and I would go out of my way to tell anyone to avoid them."
"Poor customer service, never answer the phone never answer emails, poor workmanship in general."
"Poor Customer service throughout Neil and Shayne were quite patronising."
"We received no refund and Skoda have not responded to email and phone calls."
"Customer service 😠they promise to call 😴."
"Extremely rude secretary answers the phone whenever you ring & the management has no respect for you whatsoever, completely money orientated & does not care about customer satisfaction."
"Absolutely awful! No customer service."
Vehicle Quality
Pros:
"Have had my Å KODA Karoq exactly 2 weeks today and I can honestly say that it is one of the nicest cars I've had."
"I am so pleased with the Skoda Superb. Everything I wanted in a car and much much more."
"Keeps my Seat Leon Copa 2012 as good as new. Highly recommended and if you love your vehicle as I do mine, only the best will do."
"I absolutely love the keyless start and definitely the powered boot."
"The cars have a lot more extras as standard compared to other manufacturers."
"Sinclair Skoda supplied me with a fabulous Skoda Superb Estate Technology. I am very impressed with the car."
"Just picked up a 1 year old Superb, and the service I received matched the name of the car."
Cons:
"The car had been valeted but it required a much deeper clean, which is what I spent the first evening doing."
"The interior was a different story, though the seats and carpet were clean I wiped down the steering wheel which left my wipes brown."
"They stripped the car found a fault in the fuel pump and then claimed that they found petrol in the diesel pump... and they refused to fix the car saying it's my own fault."
"Car was still not valeted to an acceptable standard and had to be returned where I was told they don't polish cars, just claybar!!"
"The engine bay was filthy, it hadn't even been wiped over."
"The recovery driver said the problem was likely to be a broken drive shaft and that this is a common problem with t5s."
"Last 8 months have been an absolute NIGHTMARE-i have been back of forth trying to rectify an ELECTRICAL DANGER fault."
Sales Experience
Pros:
"Wow what a great experience in Seat. This garage really makes you feel special."
"No high pressure sales, just calm, relaxed and how it should be."
"It's was a pleasure to do business with them and I would highly recommend."
"Part exchange process went smoothly and received a fair price."
"Would highly recommend."
"There was no pressure selling, just a genuine desire to help us make the right decision for our family."
"Excellent communication, answered any queries I had, absolutely no hard sales talk."
Cons:
"I would never use them or any dealership in the Sinclair Group again, and I would go out of my way to tell anyone to avoid them."
"Where to start with this dealership..... From what started out as a reasonably positive experience price wise turned into a nightmare."
"When I arrived after a 4 hour drive to collect the car it was barely prepped and ready."
"I also noticed some major bits of damage which wasn't declared to me by the person who was selling my car to me."
"After the test drive I left very confident and confirmed I wanted to go ahead however the next day I was advised they no longer wanting to sell me that car."
"Picked up a car from there and their rudeness and incompetence was next to nothing."
"Happy to take your money when selling you a car but when u need them not happy to help as they are an independent dealer their words."
Accessibility and Accommodation
Pros:
"High standard of work from the technicians and the service department are great to deal with and are very accommodating."
"I would like to thank all for their efforts in taking their time to help my wife who was on her mobility scooter to feel comfortable."
"The guys here provide an excellent pre-sales and after-sales service and nothing is too much trouble."
"The service I had has been brilliant from start to finish."
"Called in to get advice on a new motability car, the motability advisor Brian couldn't be anymore helpful!"
"Can't thank these guys enough for what they've done."
"The service I have received each time is 100%, I really could not ask for better."
Cons:
"A bit difficult to navigate the showroom in my wheelchair, first the doors to enter a very narrow and my chair only just fits through if one is open."
"Cannot get service help for 2 weeks, even though live with disabled person."
"I am a wheelchair user. Unfortunately, they have a habit of blocking access and egress to and from the building by parking cars so people like me can't get in."
"They took 2 months just to input the claim of the VW computer and I'm still waiting."
"I was told that they would look at the t5 'when they had time' and they could not say when that would be likely to happen."
"Very disappointed with the service from the Van Center and that the t5 broke down so soon afterwards."
"We were informed that the fault could not be found, that there was no courtesy car available."