"Has to be the No1 venue choice for getting married."
"The venue is very pleasant and we enjoyed a wonderful day and night there attending our friend's celebrations."
"A beautiful Manor, I visited here for my brother's wedding."
"A huge 2 bedroom apartment with the biggest room I have ever stayed in."
"The rooms are very spacious indeed with the most comfortable bed I have ever slept in."
"The Manor and the grounds are exceptionally beautiful."
Cons:
"The cottage we stayed in was also not very clean and way over priced."
"Small bathroom and light went out in bathroom just after you step in the shower."
"The accommodation was run down and neglected."
"For almost 200 pounds a night, I got paper thin walls where I can even hear the next rooms footsteps, cold room with no heaters, cold shower and a double bed that was actually 2 single beds that one was hard and the other springy!"
"Very far from the luxury accommodation this was advertised as and certainly not worth the money I paid."
"Dirty old Bridal Mews accommodation, stagnant dirty water in the jacuzzi bath legionella anyone?"
"The whole apartment needs a good deep clean."
Customer Service
Pros:
"The staff were gracious and helpful."
"The staff are a credit to the hotel!"
"Extremely professional diligent team of staff - the owners Phillip and Dianne are lovely & helpful it was a pleasure - Thank You so much."
"The staff were very helpful and accommodating."
"Service was great, the staff were helpful and friendly."
"Such friendly and amazing staff all throughout the manor/grounds."
"The staff were so helpful with every detail of our day."
Cons:
"They promise you all sorts until they have your money. Then the problems begin."
"God help if you have any complaints... you will be pushed aside and made to feel like you’re the one in the wrong."
"The cake was made by a family member and was delivered in the morning, a staff member was abusive towards her when she asked for a cool place to store it."
"The venue is brilliant, but let down by very poor customer service."
"The customer service is the worst I have experienced."
"Thornton manor just stopped responding to our emails and phone calls, flat out refusing to work out a solution."
"The staff in the office now are the rudest people I have ever encountered."
Event Management
Pros:
"Top wedding venue with great staff."
"We used the olive tree caterers who were superb."
"The event organisation at the manor was superb and all of the staff were fantastic."
"The catering was brilliant and the staff were very friendly and attentive."
"The wedding organisers know their stuff and help you to organise your day to exactly what you want and ensure it goes off without a hitch."
"Everyone knew what everyone was doing and the whole day ran meticulously."
"The entrance hall and the most beautiful large music room will still be an absolute delight for a special occasion and many cottages in the grounds for accommodation."
Cons:
"Arrangements made on the final consultation were not passed to the event staff for the day resulting in a shambles, spoiling the experience."
"No protocols followed for fire evacuation no head counts done. no fire Marshall it was an absolute shambles."
"Veterinary students were due to have their Graduation Ball here however the marquee to be used did not comply with Council regulations and the event could not therefore go ahead."
"The customer service was so poor we decided that we no longer wanted to get married here."
"Sadly much of the main house is not currently in use due to a devastating fire."
"The Fire pits shown on the open evening were large and elaborate, we didn’t get them we got some the size of a bucket £60 each."
"They forgot to put the tables out so they had to get people there to do it which they didn’t do until later on in the evening."