Address: Becket Retail Park, St James' Mill Rd, Northampton NN5 5JW, United Kingdom
Phone: +441604753300
Rating: 4.7
based on 229 reviews.
Customer Service
Pros:
"We are always made to feel so welcome at Vets4pets Northampton."
"Very friendly staff. They are always on the end of the phone if you have any worries about your pet and are sympathetic."
"Love these vets always caring kind go above and beyond been with them since they opened and they have never failed us."
"The entire team are very attentive and helpful."
"We are forever grateful to all the nurses but a special mention to Rachel for frequent photos and comforting updates."
"Outstanding care and attention to pets and owners."
"The staff at vets4pets are excellent, staff are kind, helpful and just fantastic!"
Cons:
"The following day they rang wanting payment - no offer of an invoice, had to ask for 1."
"Was told to wait on the phone while they lady spoke to a vet, came back and told me it would cost £250 to be seen because I’m not registered."
"On face value the vet drives a new Porsche so it's not just me they overcharge."
"The only complaint is that they did not allow me to use the loo."
"The caller was rude and showed no compassion to my circumstances."
"Phoned up to book an appointment for my pup's vaccinations, was told they are no longer accepting new patients and wasn't given advice on other vets."
"The receptionists on this occasion seemed more interested in chatting between themselves than welcoming us into the practice."
Quality of Veterinary Care
Pros:
"They sort the cat out very quickly and he's all better now."
"The whole visit was very well organised and I was very impressed with ppe and how profession you all were. Thank you."
"He did Frankie's TTA surgery last year and now Frankie has to have another one...I know Colin will do his absolute best for my dog."
"Brilliant vets, I rang up to book an appointment for my cat who was not very well and got seen very quickly."
"The vet that dealt with my poorly cat was very polite and explained all options to me and how much it would cost."
"Our pet dog Axel suddenly became ill about lunchtime... The operation was a success thanks to Maggie and her team and we are very happy to have our big boy back at home being pampered."
"Charlotte the vet was very considerate of our nervous rescue and offered to do the exam on the floor if it would help."
Cons:
"Good vets for usual animals but NOT so good when it comes to rats, a temp vet knew her stuff but since left."
"Warning to pet owners !!!!... Surgery was carried out at the cost of £2,600... Eventually we went back and insisted on an X-ray to have what we suspected all along which was that the surgery had not worked."
"Just shame they're a rip off, was only in the vets for 1.5 hours and cost £980 I feel scammed."
"Please AVOID using this Place at all costs they will sell you the surgery and when it goes wrong they will take no responsibility for it."
"It could be easily seen that our dog was rapidly losing weight and was in pain. Yet you offered no pain medication despite us asking for you to help him for 7 days!"
"I’ve taken my dog here for past 9 years... except they missed she and a problem with her tear duct in one eye and kept saying it was ulcers."
"Horrible service dog had little tear in ear wouldn't tell me how to stop the bleed they wanted to put her under and stitch quoting me 1100+ for this."
Value for Money
Pros:
"The price we paid was reasonable considering an emergency appointment and treatment given."
"I think the price is fair tho to my embarrassment and panic I didn’t quite have enough to pay the bill, the 2 ladies at reception were very understanding."
"Got a price and was the cheapest I could find for my puppy thank you excellent and very professional done surgery no trouble so far after op."
"Price wise they are a lot cheaper than previous vets I have been to and the service is twice as good."
"Also we feel their pricing is very competitive and good value."
"All this is priceless, but I have often found them to be very reasonably priced too."
"Their prices are reasonable."
Cons:
"I would pay anything for my dog but it seems that this vet sadly thinks that owners are cash cows."
"Looked to make money on everything to do with my dog. Even tried to charge me for a second coffin for her ashes when she died."
"Seem to care more about being paid than the pets health."
"My baby boy almost died because of your shambles of a service... saving his life was cheaper than you risking it! Yet your prices are competitive right?!"
"Got charged 50% more this time for the same emergency surgery they performed 18 months ago on another one of our dogs."
"For last 2 years it seems they are more interested in money than the care. Checks which have always been included in the examination price are now charged extra."
"Rather disappointed actually. A good example of how the Northampton branch veterinary only cares about the money."