Animal Trust Vets CIC - Ellesmere Port Reviews Summary

Cost and Pricing

Pros:

• "Not for profit, so less expensive and the free consultation is great."
• "Once treatment was finished and we were ready to go, we were given the bill which we felt was absolutely fair."
• "My French bulldog had boas surgery, what a difference it has made thank you so much. This amazing service I have just received cost £972!"
• "The whole experience was easy, and stress free.. no hidden costs."
• "The treatment she's had, including her hospital stay, has been remarkably cheap compared to the vets I normally use."
• "Some treatments I assume can cost a lot more but they don’t charge for consultations and really do charge as little as possible for everything."
• "They saw us immediately and were there every step of the way. All staff are really lovely and genuinely caring."
• "What can I say, they were amazing, welcoming, caring and quick acting, the price was very reasonable."

Cons:

• "Not for profit doesn't mean anything, they may not charge for consultations but they make sure they get their money in other ways."
• "The animal trust charged £17.50 for the prescription, so beware this is how they make their money."
• "The service was poor, he wanted to give me cream for a raging painful red ear... the vet charged me £90 for a course of steroids and a course of antibiotics."
• "Service was good got a follow up appointment. However, my dog has an infection on his nose and I got some antibiotics for him and steroids which cost me £75."
• "The admin dept is very poor at handling concerns or social media. They make it very difficult to express concerns and to trace possible fraudulent activities."
• "Istanbul time took my dog there STAFF were good treatment was good would recommend this to anyone because I'm crippled and have problems with my legs I can't walk properly they took my dog off me and soughted him out."
• "After the worst 48 hours of my life, I am finally able to compose this review. Although it will never be enough thanks I hope the practice manager gets to see it and pass on my appreciation to Sandra, Who works at the Ellesmere port branch."
• "Istanbul time took my dog there STAFF were good treatment was good would recommend this to anyone because I'm crippled and have problems with my legs I can't walk properly they took my dog off me and soughted him out."

Staff Attitude and Professionalism

Pros:

• "The staff were all amazing with our dog Tara."
• "We had to head to the emergency vet for our dog. Staff were very friendly and professional."
• "Wanted to thank Animal trust at Ellesmere Port for saving my baby’s life."
• "Following from my visit at the birkenhead branch. Exceptional, speedy yet knowledgeable service."
• "The staff were absolutely amazing when the time came to have our old boy pts, they were so caring and sympathetic."
• "The staff were very understanding and showed compassion and empathy."
• "We were in so much worry about our 15 year old cat, and the vet was absolutely amazing, she was caring, so understanding and very supportive."
• "The vet was lovely although she thought my dog had cancer and it didn't they removed a large lump from my dogs mouth."

Cons:

• "Useless couldn't help my dog which was an emergency."
• "The rude receptionist had no empathy AT ALL, her first words were “it’s £75 to be seen."
• "Both the vet and the receptionist were rude, condescending, dismissive and cold."
• "I genuinely cannot describe how awful my experience with this establishment was."
• "The vet was so rude and abrupt, saying things like 'well what do you want me to do?'."
• "Went today after not being able to change vets. Waited 45 minutes for my appointment to then be charged for something my pet didn't need."
• "Every appointment I come out being charged for something even just when asking for advice."
• "The admin dept is very poor at handling concerns or social media."

Emergency and Urgent Care

Pros:

• "Jen and Morgan have been absolutely incredible with my boy who was an emergency for renal support."
• "We had to head to the emergency vet for our dog."
• "My dog was sent here for an emergency after my vet was charging ridiculous prices."
• "After another vet refused to look at my ill dog these guys didn't think twice."
• "Every Time we come to animals trust in Ellesmere port they looked after us from start to finish."
• "My cat Bobby would surely have died if it wasn't for them."
• "How can I say I loved it really, when I'd taken a sick dog at 2am."
• "Istanbul time took my dog there STAFF were good treatment was good would recommend this to anyone because I'm crippled and have problems with my legs I can't walk properly they took my dog off me and soughted him out."

Cons:

• "Useless couldn't help my dog which was an emergency."
• "The rude receptionist had no empathy AT ALL, her first words were “it’s £75 to be seen."
• "I genuinely cannot describe how awful my experience with this establishment was."
• "The vet was so rude and abrupt, saying things like 'well what do you want me to do?'."
• "Went today after not being able to change vets. Waited 45 minutes for my appointment to then be charged for something my pet didn't need."
• "Your company will be getting plastered everywhere I can think of and I hope to god anyone that sees it never uses you again, YOUR RECEPTIONIST NEEDS SACKED."
• "I went to see a vet here on emergency appointment with my French bulldog and if I will listen this vet my dog will be dead already."
• "My kitten was hit, killed and kindly taken to Animal Trust, Ellesmere Port, where she was scanned to discover my contact details."