Address: Warwick St, Leamington Spa, CV32 5LW, United Kingdom
Phone: +441926451384
Rating: 4.2
based on 184 reviews.
Customer Service
Pros:
"If it wasn’t for the outstanding service of the team a Leamington Spa we would not of got to our festival."
"All round great service on a busy Sunday afternoon."
"First class customer service by a friendly understanding staff."
"Cannot fault KwikFit at all! Great customer service, and really clear yet informative communication as regards to work that needs carrying out on my vehicle."
"Very friendly staff zen done an excellent job on sorting the tyre and sensors out whilst Gordon the manager kept us entertained with chat and funy banta."
"The staff are hard working. I feel that they try to accommodate your needs. Just a little below par on their presentation."
"Gordon and his team are brilliant; professional, clear with explanations about issues for someone who isn't an expert, and thorough."
Cons:
"Very unprofessional staff - arguing, fighting shouting and swearing at each other for my entire 2 hour visit."
"Rubbish service. They were supposed to coordinate their works with the Car Warranty company that was going to approve it to pay me back the charges, but they did the works without their authorization and they charged me."
"Kwik fit rang me at 6pm the day before to say that they cannot carry out the works on my car the next day."
"They didn't use the pads on the machine to protect my alloy wheels and made a half circle shape stretch on two of my wheels."
"Not clear what you are paying for when asking for a budget."
"Absolutely useless, twice having to come here with lease car, and after booking a time we had to wait an hour before they told us they don’t have the tyres in stock."
"Booked at 10am for an assessment that took 10 minutes but wasn't completed until 12.30."
Pricing and Charges
Pros:
"Great price when buying tyres on-line."
"Valve on tire started leaking. They replaced it for me with a new one within 10mins of being there."
"Very pleased with the service I only called in because I heard something rattle under my car Richard took a look and sorted out the fault in no time and to top it up no charge keep up the good work lads."
"I went in with a flat tyre, the staff were really lovely and helpful. It turned out to be a loose valve so was fixed immediately and they charged me absolutely nothing."
"The cost of the repairs was also very reasonable."
Cons:
"Don't go here. I had both front and rear discs replaced. Online, the average price for a 'set of discs' are £44 for the front and £40 for the rear. Kwik Fit charged £164 including labour for the front and £147 for the rear."
"Quite expensive, though, for what it was. I got my headlight changed and it cost me £15, which I thought was rather expensive."
"Another time, I took my second car for a tyre puncture repair which was meant to cost £20. When the time came to pay, they asked for £95 as they also did a tracking on the car without my prior approval."
"The salesperson who saw me took advantage of my lack of options to force me to buy a premium tyre."
"On arrival was told no tyres in stock and all they could do was fit x2 higher spec tyres for £110 each."
Efficiency and Reliability
Pros:
"I had a loose tyre as the nuts/bolts weren't tightened properly and they managed to identify and fix the issue straight away as it was something minor but could've caused catastrophic consequences."
"Fantastic service Derek and his team were really busy on Sunday and not being local to the area they managed to squeeze me in for 2 tyres to be replaced without too much of a delay: thank you guys it really was appreciated."
"Anthony was very quick to identify the problem with my car (broken exhaust silencer), source the parts and repair the vehicle all within one afternoon."
"Thank you Kwik Fit! I was driving through Leamington Spa, and noticed a tyre was flat. I pulled into Kwik Fit on Warwick Street, and they changed my tyre there and then! Fantastic service."
"Booked an online appointment and this worked well. No delay on arrival and they fitted the new tyre and carried out the wheel balancing within the estimated time."
Cons:
"Kwik fit rang me at 6pm the day before to say that they cannot carry out the works on my car the next day."
"Arrived for my car service (which I’d booked 6 weeks ago online) to be told they don’t have a technician and my appointment is cancelled."
"Not good. Refused to honour Kwik-Fit 2yr wheel alignment deal on basis that car is lowered with larger wheels and spun some BS about trying to align it would not be right for me or car."
"Very disappointed. Easy online booking system but terrible attention to detail, had a MOT and service but when I drove the car away there was a loud rattling from the front of the car."
"Awful experience. Took my car in with a flat tyre on Friday, was received with lots of attitude and told that they could not do it until Saturday."