Address: Fasttrack Motorcycles, 24 North St, Melton Mowbray LE13 1NL, United Kingdom
Phone: +441664494444
Rating: 4.4
based on 152 reviews.
Customer Service
Pros:
"A great team of people with a brilliant attitude to customer service."
"Honestly the best service I’ve received from a motorcycle dealership, they went above and beyond to help me out getting my hands on the dream bike"
"Fantastic service from start to finish when part exchanging my bike."
"I was seriously impressed by the customer service presented by Fasttrack motorcycles."
"Fantastic motorbike shop and garage. They're always extremely helpful and patient. The after sale service is brilliant as well."
"Bill and his team were outstandingly paitent and professional."
"Absolutely amazing friendly staff, that don’t put any pressure on you to buy something."
Cons:
"Awful customer service to say the least, was put off when collecting my new bike."
"Cannot even begin to explain how awful this company was to me."
"I feel that all Bill and Lewis cared about was making money/commission."
"ZERO communication until I lodged a complaint with the finance company."
"Customer service at this place was terrible - a joke."
"They were not willing to rectify any of the issues with the bike and were very rude."
"Worst ever experience in buying anything... ended up getting a refund...please see negative feedback..there's a reason for so much..."
Quality of Bikes
Pros:
"Bought a Triumph Tiger 1050 from these guys. I've had it for over half a year now and no problems with it."
"Had a top quality used gsxr I wanted, turned up test rode, part exchanged and rode away same day."
"Bought a near immaculate 10 year old R1, low miles, bike looked exactly how I thought it would/how it was described over the phone and online, a few age related marks ... great service."
"Purchased a used motorcycle without viewing in person and got it delivered up to Scotland. When it arrived it was in even better condition as advertised."
"The bike is stunning and exactly as described."
"The bike has performed flawlessly and I'm more than happy with her."
"Bikes are thoroughly checked over and can safely say I'm a happy customer!"
Cons:
"Sale eventually cancelled and bike returned."
"Purchased a Ducati 999...broke down on way home..fast track ended up recovering and keep the bike for 5 weeks..."
"Seat has no bolt to secure it knowingly lie on vehicle condition stating it as excellent it was far from it."
"Bought what I thought was my dream come true online only to have the bike delivered and was not as advertised."
"Bought what I thought was my dream come true online only to have the bike delivered and was not as advertised and had a cracked front brake caliper."
"When this bike was delivered to me it was far from as new."
"Bought a fireblade, was delivered, it didn't work...flat battery, then an oil seal went."
Value for Money
Pros:
"This is my second bike I’ve bought from Fasttrack. As always fair p/ex, and great service."
"Great company to deal with. Bill and Nathan made the whole process of part exchanging my old bike and buying another used bike very easy."
"I would definitely buy another bike from these people."
"They also gave a very good part exchange on my bike and threw in a couple of things I needed."
"I Traded my GS850G for a vstrom and was extremely happy with the exchange of bikes."
"Just bought an 07 VFR from here and I am very happy. Great service, they offer test rides which are becoming harder to find and give no pressure to buy, top notch motorbike enthusiasts, HIGHLY RECOMMENDED"
"They give me a very good part ex price for my bike and im extremely happy with the vstrom."
Cons:
"Con men don't go there. They charge extortion prices 70 quid for a brake seal which is not even a 5 minute job."
"Had chain tightened, £15 thought was little dear, was just riding past thought I'd ask them do chain av look Around, bikes just cramped in can barely get round show room, I'm only small still struggled."
"Some bikes are over priced based on quality."
"I bought a new motor, 1 year warranty but you need to services- ok. First changing oil 65 pounds (oil costs 7)."
"Air in the brake lines, leak below the front brake reservoir, the bike only got 70 to 90miles to a tank of fuel MAX instead of the 120/130 it should."
"Sold me a fat boy that I’ve now had to spend a fortune on to put right always say they’ll call back and never do."
"Bike was sold to me with 1 alarm fob, not even a key to lock the steering lock."
Delivery & Communication
Pros:
"They were quick, helpful and to there word on delivery date."
"They also organised the delivery of the bike to the Highlands which was prompt and very professional."
"The delivery was organised and done in a safe environment thanks to Paul from motomovers."
"Bike delivered an hour earlier than expected but received a call from the driver on route."
"Had the bike prepped and ready to go a lot sooner than expected too."
"Thank you so much for being willing to deliver so far north."
"The bike was as described and delivered safely."
Cons:
"In the median between placing the deposit and receiving the bike, the salesman was quite unhelpful and it was difficult to get the information I needed and to pay."
"It was now 3.30pm and no bike, no call."
"Unfortunately on the day of delivery, their van broke down and they couldn’t deliver."
"ZERO communication until I lodged a complaint with the finance company."
"The delivery was delayed, not organised very well or communicated well."
"It’s disheartening when such things happen and I wouldn’t want anyone to feel this disappointment when buying a new bike."
"Arranged for it to be delivered in Sheffield at 12 O'clock on a wednesday, so i booked the day off work, swapped insurance over, put my old bike in storage and sat waiting."