Splash World Reviews Summary

Facilities and Cleanliness

Pros:

• "Very clean and great facilities."
• "Baths were kept clean."
• "The whole place was clean and well maintained."
• "The changing rooms are big and clean with good showers."
• "Staff friendly, place nice and clean, lockers work a treat."
• "The place was clean and it wasn't very busy."
• "Showers and cubicles spotless."

Cons:

• "Changing area stank of wee and was very dirty."
• "The floors were strewn with rubbish from wrist bands, litter, banana skins pop bottles, and dirty used nappies."
• "So shocked how dirty the changing rooms were, rubbish all over floor and filthy floors, full of hair and dirt."
• "Steps up to slides filthy and the whole changing area smelled of excrement."
• "The changing rooms reeked of urine, and there wasn't enough space to change."
• "The changing rooms and toilets were dirty, smears on the changing room door and lack of family changing rooms."
• "The cleanliness of the family changing rooms which was covered in urine."

Staff and Customer Service

Pros:

• "The manager is an absolute gem tho an really lovely lady."
• "The staff are friendly, the changing rooms clean and family friendly, and the pool is well staffed with areas for toddlers, kids and teens."
• "The lifeguards couldn't have done more for us."
• "Staff were super helpful."
• "Staff always helpful and easy to arrange."
• "Staff very friendly and always helpful."
• "Very helpful staff on main entrance."

Cons:

• "Staff are indifferent, almost rude."
• "The staff are very inexperienced and need proper training in customer service if I am honest."
• "A absolute horrific experience with UNHELPFUL JUDGEMENTAL AND PAST REMARKABLE STAFF."
• "Terrible unhelpful staff and the website is just as unhelpful."
• "Very unprofessional staff. Usually congregating around reception on mobile phones during the evening."
• "Went a few weeks ago our 7 year old went missing and the lifeguards didn’t help at all."
• "The miserable staff on reception leave a lot to be desired especially one female member who seems to have lost all sense of customer service."

Value for Money

Pros:

• "We chose the option of swimming for an hour and a half, but paid for the full day... and they took the whole £4.50 off our ticket price, which was good."
• "Free parking as you pay for your ticket to display on vehicles and Dunes reimburse you the money upon entry."
• "We've got active choices bands... we got a discount off both bands."
• "Good affordable monthly membership fees too."
• "Great place to visit, we paid for the 1h30m ticket well worth the value."
• "Found prices reasonable and staff great."
• "Splash world is always a fun day out, it is cost effective to book in advance."

Cons:

• "It's not cheap, over £20 for 90 mins."
• "It's very expensive for what it is and not worth it."
• "To expensive during school holidays."
• "It's a bit expensive for what you get."
• "Very overpriced and doesn't represent good value for money."
• "Also, very expensive for only a short period of time, as well as having to pay £5 just to watch from the side, with no wifi access."
• "Its extremely expensive for what it is."

Facility Maintenance

Pros:

• "The yellow slide tends to be so violent it can flip you or topple you under the water."
• "State of the art contactless lockers too which is great."
• "The water slides are amazing."
• "There are 3 main slides (1 rubber ring slide and 2 normal slides), if slides are not for you there is also a lazy river, a normal pool part and much more."
• "Staff ensures safety on slides (my son 8 loved the extra fast one), lots of smaller slides available for younger kids."
• "There are 3 large tube slides, one on inflatables."
• "Great facilities for the disabled too."

Cons:

• "The yellow slide wasn't very good though, due to halfway the slide was straight causing everyone to get off their blow up rings and walk to the end to continue the ride."
• "Half the lockers didn't work with their electronic band system."
• "Less than half of the showers do not work, and possibly half of the lockers too."
• "One slide requires an inflated ring of which there seems to be a shortage."
• "The Lazy River didn’t seem to be working."
• "There is a growing pile of punctured rings in the corner of the pool building."
• "There are portable barriers around parts of the pool, in the water and on the walkway to guard against areas that have become a hazard."