The Time Capsule Reviews Summary

Booking Process

Pros:

• "Great that I didn't need to book. Small but quick queue to get in."
• "Booking system means not too busy (but some queues inevitable)."
• "Booking online is essential via the website."
• "We always book online or through the app."
• "Advanced booking system is fine once you register with NLLeisure."
• "Been going here for years but this was by far our best experience. The booking system meant no wait and it wasn’t overly crowded."
• "We often visit the time capsule and entry is always quick and fast, if you're on time."

Cons:

• "The fact that there are many things that need fixed means sometimes you can leave feeling like you’ve maybe not got enough for your money."
• "We couldn't make a reservation online and the phone number listed on the website doesn't answer at all."
• "I tried for 2 weeks calling every day multiple times per day to book a family swim session."
• "Tried to book online which wasn't working. No answer when I was trying to phone."
• "Very poor customer service, booked swimming for family 1 week in advance, 4 days before due to go whole family got cold and cough, tried many times to phone 2 numbers 1 is automated with no option to speak to anyone the other reception that just constantly rings no one actually answers it."
• "Ridiculous needing to stand outside and queue to get in door when booked and prepaid, then stand in other queue for your band."
• "Did not get in as we were not aware of having to book. New rule."

Staff Interaction

Pros:

• "Staff have always been attentive and helpful when asked for assistance."
• "Staff helpful and friendly."
• "We got in the staff were friendly."
• "Staff were great, staff in the locker rooms are excellent, very helpful, quick to resolve a locker technical error with a smile."
• "I visited the Time Capsule a few weeks back (mid-June) and was taken aback by the attentiveness shown by the lifeguard team."
• "Reception staff were very helpful with it being our first visit."
• "We asked the staff about slides and they were very helpful."

Cons:

• "The staff kind of act like you should know everything and don’t seem that keen to help."
• "Many staff members hanging around chatting with each other; whilst the floors needed a good mop."
• "Most of the staff would be rolling their eyes."
• "The life guards were not doing their job as they were doing more chatting to each other than saving life's."
• "Some members of staff were quite rude."
• "The lifeguard staff were the same. Very rude apart from a few."
• "Most of the staff were pretty unfriendly and rude."

Facilities and Cleanliness

Pros:

• "Changing rooms very clean and organized for Covid."
• "Place was clean, everything was available, all slides open over the course of the session, plus waves and rapids."
• "Changing rooms were clean enough though."
• "The swimming pool and changing rooms were clean."
• "Very clean and well kept."
• "Changing rooms are spotless, excellent key system."
• "Pool was really clean, wouldn't go there when it's busy but in the evening it was fabulous, nothing to complain about at all."

Cons:

• "The pool itself is a bit tired looking now."
• "There is generally always a toilet/urine smell amongst the shower areas."
• "Changing room/showers are dreadful. Dirty and grimy, needs a complete overhaul."
• "Splash park needs looking at as was just a bit tired looking & not everything working on it."
• "Changing rooms were filthy the gents toilets were outrageous haven't ever been cleaned by the looks of it."
• "The cool play area with mega bucket is littered with broken tubes and handles."
• "Changing area not being maintained unclean."