Splashdown Reviews Summary

Customer Service

Pros:

• "Exceptional customer service that many places seem to have lost these days."
• "The reception staff guided us through what to do as it was our first time."
• "An amazing place! The staff were very friendly and I had a wonderful time here while on holiday."
• "The staff were nice and helpful and ride were great."
• "All the staff were very friendly, offering support and encouragement to help my little boy go down the slides."
• "Staff attentive."
• "Staff were friendly and helpful."

Cons:

• "Some of the staff looked quite bored and disinterested in their job."
• "The staff were almost non-existent and being most (not all) were moody adolescents, this cost dearly in terms of customer service."
• "All the staff on the slides are kids and none of them are helpful or even interested."
• "Staff mostly young people that aren’t particularly enthusiastic, but not unpleasant either."
• "Staff not really engaging seemed on auto pilot going though motions."
• "Rundown, untrained and unfriendly staff."
• "Staff were young had attitude with customers."

Cleanliness

Pros:

• "The place was very clean."
• "Changing rooms & toilets clean."
• "The facilities we experienced were clean and orderly."
• "Its dated but clean enough."
• "The changing rooms were clean and there were a lot of cubicles and a lot of lockers also."
• "The whole pool and slide area seemed clean and well managed."
• "Friendly and helpful staff, clean premises and hot showers."

Cons:

• "The changing rooms were disgusting but they usually are in larger swim pools."
• "The facilities were absolutely filthy, overcrowded and very dated."
• "The swimming pool is absolutely disgusting and the changing rooms too."
• "The changing rooms are the dirtiest I have ever seen."
• "Cleanliness - we have visited twice and both times have been slightly grossed out how dirty the changing rooms and toilets are."
• "The pools are dirty also the changing rooms are filthy!"
• "Visited on Wednesday, the kids had fun but this place is filthy!!!! Run down, not maintained and so so dirty!"

Value for Money

Pros:

• "Good value for money."
• "Place well organised! Probably the best waterpark we have been too."
• "Good pricing, not much of a queue and the staff very friendly and welcoming."
• "£16.50 each well spent in the sunset session."
• "Good fun and reasonably priced for the amount of time given."
• "Great some great fun! The queues were reasonable."
• "Good pricing, not much of a queue."

Cons:

• "Overpriced, run down and managed by children."
• "Really disappointed, we made the 1:30 drive and it cost us £97."
• "You do get a free drink at the cafe, but come on, cost me £71 in total for 3 children for 2 hours and 2 spectators."
• "Expensive (for our family of 5 we paid £20 for each of the older 2 kids, £20 for both adults & £8.50 for our 2 year old, so £88.50 total, though you get £3 back for each wristband (£12 returned, so £76.50 net)."
• "Cost over £100 for just 6 of us for 2 hours."
• "For a family of 5 a visit was £100, which makes this an expensive 3 hours."
• "This is an expensive place to visit (£72 for 2 adults and 2 children)."

Facilities

Pros:

• "Family sized changing rooms, lockers need the pound coins. Lots of toilets and baby changing facilities."
• "There is a café on site and prices are reasonable."
• "Free parking is available."
• "I like the use of the wrist bands and the 'traffic light system'. Slides well sign posted and easy to navigate your way around."
• "The floor surface was nice and soft inside as well as the outside area."
• "There is plenty of parking nearby and outside plenary of food venues."
• "Loads of parking and fast food joints around to have lunch after."

Cons:

• "There are no shower facilities or hair dryers."
• "Nothing similar in the area, however was disappointing that there was no disabled lifts. Or any disabled facilities."
• "No vegetarian food in the cafe apart from chips."
• "The cafe area is very small so we struggled to get a table."
• "The cafe is seriously wanting and could do with a bit of a spruce up."
• "The cafe area is way too small for he size of venue."
• "The changing rooms are in dire need of refurbishment and far too hot."