Formula One Autocentres - Mansfield Reviews Summary

Customer Service

Pros:

• "Excellent service and good advice."
• "Adam who did a lot of the work on my car brilliant mechanic didn't mess about and got the job done to perfection!"
• "All the team are really friendly, would highly recommend the garage to anyone who asked."
• "Visited to have some work completed today. Done to a very high standard always polite."
• "The lads were extremely polite, very professional and beyond accommodating."
• "Great customer engagement at F1 Autocentre, Mansfield."
• "Polite and courteous staff, car ready on time."

Cons:

• "Terrible customer service."
• "Time wasted waiting & too much of my hard earned money in your rip off coffee machine."
• "They hadn't even put the screenwash in the only thing that required physically putting something in to the car."
• "When I returned, the garage could not recall me leaving the car and did not know where it was."
• "No call was received and I had to chase them."
• "I drove away from Formula one autocentres not with a satisfied but feeling unhappy."
• "I will never use this garage again, poor customer service, unorganised people and constantly trying to squeeze more money out of people.. they should be ashamed."

Pricing and Charges

Pros:

• "They said we didn't need any so I thought that was very honest of them."
• "Despite the complications all done in 20 minutes including checking the tracking and securing the spare back in the boot - great service."
• "I used their Website to order my tyres and pay for fitting and I was able to book it in for a time and date which suited me."
• "Very impressed with the quality of service we had."
• "I have used services twice so far and each time it have been done quickly and for fair price."
• "Finally to mention what fair prices you offer to."
• "Good range of quality tyres at very good prices."

Cons:

• "Took wife's car in with own parts to have standard bushes replaced and re-mot from Halfrauds failure... they want to over charged with the 'Head office priced system'.. then so be it. Buy elsewhere and get them to fit.. the markups are horrendous."
• "These guys have caused damage worth possibly more than what I spent on tyres."
• "After researching into the parts they were going to use I saw that the brake discs they were going to use cost £25 each from euro car parts, but they were going to charge me £120 for both, an added premium of £70!"
• "So I ask, how did they want 700 pounds for labour."
• "Price for alignment was £89.99 but reduced to £77.57 because I waited so long."
• "The work was completed to a satisfactory standard, and when it came time to pay the bill was an extra £200 to quoted as they added loads of extras."
• "Good tyres and quick service.... BUT twice on going there... was given a LOT higher price than was told it would be."

Quality of Work

Pros:

• "Took the wife's car with a knocking on the front while turning expecting it to be a buggered steering rack... They diagnosed the issue within 10 minutes, fixed it within 20 minutes free of charge and then did the tracking for me as it was out and they are the best price for tracking in the area."
• "Honest lads there are not just good at their job: they fix what needs fixing without creating other problems!"
• "battery fitted quickly and back on the rd again on no time."
• "Amazing staff amazing service. Very quick."
• "Brilliant service today at F1 Mansfield, the guys are superb."
• "Quality service yet again from this place. My van packed in on me this morning and they had it back up and running for me in a couple of hours."
• "work done was good quality, good price too, I would definitely use them again, well done guys. 👍"