Inchcape Volkswagen Van Centre, Van Rental Manchester Reviews Summary

Customer Service

Pros:

• "The level of customer service goes above and beyond and there was constant communication throughout my purchase."
• "Great customer service! Rick Lovery was our principal contact and he was extremely helpful, responsive and courteous throughout."
• "Amazing service from start to finish, Dave Airey went above and beyond to make sure I was satisfied with the vehicle I purchased."
• "First class service and excellent customer relations."
• "Fantastic service from Dave Airey. Looked after me throughout the process."
• "Very happy with the whole process. Great customer service from Richard professional, helpful and happy to go the extra mile."
• "Most definitely the best customer experience we have ever had, Pav was very professional and a credit to your company."

Cons:

• "I won't be using this van centre ever again."
• "Tried calling several times over two days and the parts department just kept ringing out until someone cut me off."
• "To let me drive away with a tyre with virtually no air was inexcusable and makes me ask what else hasn’t been checked."
• "Avoid these vehicles if you ever need aftersales service."
• "Terrible customer service, spent nearly an hour trying to get through to different departments to be cut off."
• "What a joke! Drastic customer service at the service place. Never seen such a behaviour."
• "Please take this as a warning the customer service @ VW Van Centre Manchester (Trafford Park) is absolutely terrible for example they do not call or email you back."

Staff and Sales Team

Pros:

• "Tristan's dedication and attention to detail were truly commendable."
• "Staff polite, courteous and did the job whilst I waited."
• "Polite friendly staff nothing to much trouble, I have been having my van serviced at VW Van Centre for the last 17 years!!"
• "Very helpful friendly staff, nothing was too much trouble."
• "I phoned VW and the lady who answered the phone to meeting the salesperson was 10 out of 10."
• "Dave at Trafford Van Centre is an asset to their business. No pressure sale and nothing was too much trouble."
• "Many thanks to Dave Airey. Dave has sold me and my company 12 VW Caddys and Transporters over the last 12years."

Cons:

• "There was no courtesy van despite having booked one. Staff were rude and unhelpful."
• "Always made to feel like I'm bothering or interrupting them in the service dept, go elsewhere if you can."
• "Really disappointed by David's attitude to my enquiry."
• "I found Gary temple very slow in responding to emails and extremely unresponsive to requests to provide prices on accessories."
• "I wont be buying a van from this branch due to David's poor time management and lack of communication."
• "Sales were not really interested either, bought my T6 elsewhere in the end."
• "Whenever you ring for parts no one answers."

Vehicle and Service Quality

Pros:

• "When the vehicle was finally ready, Tristan flawlessly handed it over, making sure that everything was in perfect order."
• "I was most impressed that the vehicle was much cleaner and tidier than I had expected."
• "The vans are decent though."
• "I've had my California serviced at Manchester Van Centre for the last 18 months. Service work and repairs have all been well done."
• "Excellent experience buying a new VW ID Buzz from Inchcape Manchester."
• "Although delivery was later than expected, this was no fault of Inchcape. We were kept informed every step of the way and when they did arrive they looked fantastic and were bang on spec!"
• "Very happy with my new van. Can't fault Dave and the team, had a number of vehicles from them and never had any issues."

Cons:

• "Small service plus a problem with start stop. This was explained to me and why it was not covered by the guarantee."
• "After spending almost 15k on a van the seat trim and handle broke off the day after collection."
• "Booked in for an interval service 14000 miles paid £174 inc vat was told I get a complementary wash and vac but didn’t."
• "I took my van in as the 4motion wasn't working properly. They had it in the workshop for an hour, charged me £120 then told me there was nothing wrong with it."
• "The delay in delivery/completion by Manchester vw van center cost myself two weeks lost salary of over 13000 euro."
• "Having to pay £10 for a service book when I’ve just spent £30000 plus on a new van was a bit of a joke."
• "On returning back from collecting the van I notice the rear wheels had been swapped over, this was indicated by the loose wheel bolt caps having been lost during the return journey home."

Communication and Responsiveness

Pros:

• "Made the whole process so easy & kept me up to date from the beginning to the completion of the deal."
• "VW had problems with the software update but Mike kept us informed of progress at every step."
• "Our last visit to the van centre was in 2021, everything since then has been done remotely. We have found the people involved, have been extremely helpful and patient."
• "David answered my questions patiently and even offered to shoot a video commentary for me, as I live some distance away."
• "Service from the office staff was good, good communication. Work carried out was good however the speeding ticket I received from them test driving my vehicle wasn't."