Bannatyne Health Club & Spa Reviews Summary

Staff and Service

Pros:

• "Staff were polite and helpful, treatment was so relaxing and in general all facilities are good."
• "Special shout out to Craig who went above and beyond to make sure all our needs were met with fantastic customer service."
• "Her customer service is outstanding and has a very welcoming personality."
• "The staff were very friendly and helpful."
• "Staff very friendly, especially spa staff- they were approachable and considerate especially when discussing health issues and disabilities."
• "The ladies on reception are amazing."
• "Staff at reception were helpful, informative and friendly."

Cons:

• "Waited there for 10min while there was a group of 6 staff talking to each other but didn’t bother to say anything to us."
• "Most of the staff seemed very unprofessional and rude."
• "An unwelcoming and unhelpful staff member."
• "The staff in the health club section were generally rude and seemed uninterested."
• "On arriving at the Spa reception found that the receptionist was rude and unhelpful. (Billy)"
• "The people on reception really are not friendly and need a lesson in customer service."
• "Reception staff didn't seem at all caring or interested."

Facilities

Pros:

• "Went for a spa day. Was lovely! Esp the outside area."
• "The setting is lovely with a tropical feel when entering."
• "Gym is nice & clean."
• "Swimming pool is nice & clean."
• "Changing rooms are nice and clean."
• "The whole place is spotlessly clean which is important to me."
• "Very clean. The facilities are outstanding."

Cons:

• "The showers didn't have any shampoo or conditioner and the cleanliness of the entire venue was questionable."
• "Facilities could do with a good clean as outdated. Steam room tiles on seated area all broken and generally run down."
• "The pool and general facilities are extremely run down."
• "Horrendous, this is not a spa, it lacks the cleanliness and ambiance of a spa."
• "It's a bit dated and unfortunately the spa pool was broken."
• "The gym is fairly small... The pool and hot-tub is absolutely tiny."
• "The area is a run-down shopping mall, empty units, grubby."

Treatments

Pros:

• "The back treatment was amazing! 10/10 for that."
• "Had a lovely upgraded massage today with my friend, Full back and leg massage."
• "Ruby did a massage for me and it was amazing!"
• "Very impressed with all three treatments."
• "Massage and treatments were lovely."
• "The only saving grace for our spa day were the treatments - the therapists here were extremely friendly and our treatments (full body scrub and back massage) were lovely."
• "I thoroughly enjoyed their treatment, wow those ladies were great!"