Bannatyne Health Club & Spa Wildmoor - Stratford upon Avon Reviews Summary

Facilities

Pros:

• "The changing rooms were nice and very modern."
• "Everything you need in a health club, pool, sauna, steam room and therapy pool, plus the extras you appreciate."
• "All facilities were clean and modern."
• "The pool was heated and the jacuzzi was massive with a few different settings."
• "Facilities were very clean, changing rooms had hairdryers and a swim costume spinner."
• "All the spa facilities are fantastic."
• "The pool area is lovely and clean."

Cons:

• "However, the relaxation area has air conditioning vents making noise."
• "most of the lounge chairs were broken and didn't actually recline, you could only lay flat."
• "Safety very poor, photo shoot leaving items of equipment all other the floor in-between the equipment."
• "the water dispensers weren't working."
• "the Steam room was out of order."
• "The showers in the spa area were grim and extremely rusted."
• "Some parts of the centre needed an upgrade."

Staff & Service

Pros:

• "Staff very friendly and helpful."
• "The masseuse was polite, kind and very good at what she does."
• "Sue was brilliant. She was always smiling and very helpful to answer questions we had about the food."
• "We were greeted by a lovely lady at Reception named Helen, who had remembered my wife from a prior visit."
• "The staff were friendly and welcoming, the treatments were so relaxing and professionally done."
• "The lady on reception was amazing made us feel like valued customers, nothing was too much trouble for her."
• "every single staff member was so friendly and super helpful."

Cons:

• "Very disappointing experience and won't be going back."
• "They ignore the reception phone, and pick it up and leave it on the counter without greeting."
• "A whole month of no communication after somebody complains is not acceptable."
• "as per previous reviews the receptionist who is actually the duty manager is so rude."
• "the staff are rude and unhelpful."
• "I was answered a bit rudely from 2 persons at the front desk."
• "a rude lady said well you need to let the spa therapists know."

Food & Dining

Pros:

• "Lunch was a delicious smoked salmon and avocado salad."
• "Afternoon tea was lovely with large pots of tea."
• "Best club sandwich I have ever had. The layers of chicken, bacon, mayo and lettuce on toasted bread. Perfect."
• "The afternoon tea was very nice, the scones where massive and you get 2 little cakes each."
• "Had lovely lunch. A really nice selection on menus."

Cons:

• "The lunch menu was missing the starter we both chose, and didn’t have any dairy free dessert options."
• "When we got back to the restaurant they did not have our reservation so we waited for a table."
• "towells were torn..we couldnt eat as i had no card only cash my husbands diabetic ...they would rather he starve then let us pay cash for our lunch we ordered."
• "The food choices at the restaurant were very limited and only 1 vegetarian dish."
• "The restaurant was disappointing. The pizza was big but not very nice."
• "Food was disappointing, not much choice and expensive for what you got."

Value & Pricing

Pros:

• "Booked through a voucher company - £79 for two of us to have three treatments."
• "Paid for a luxury spa day through redletterdays.co.uk"

Cons:

• "was asked to pay £20 (!!) including deposit for towel and robe. Deposit still not refunded after twice telephoning and also emailing the company."
• "Robes/ towels/ flipflop cost £20 to hire with £10 refunded afterwards, which I thought was a little steep."
• "Unfortunately, the £20 bags for a gown, towels and flip flops felt like a rip off."
• "I cant condemn this company enough. I took out a 3 month package including treatments at £115 50 per month."
• "Was told by the staff twice at the desk that I could have breakfast before my treatments then I was refused my treatments even though I had paid for them."

Experience & Atmosphere

Pros:

• "Nice place to visit for a spa day."
• "I took part in my first ever aqua fit class and thoroughly enjoyed it."
• "There is definitely a feel-good factor to this gym and we are booking to come for the day soon."
• "The treatments were heavenly."
• "Then spent the rest of the afternoon and evening enjoying the facilities, including the sauna and steam room."
• "The treatments were so relaxing and professionally done."
• "Highly recommend this place though as it was a very enjoyable and relaxing day."

Cons:

• "Very disappointing experience and won't be going back."
• "A day of relaxation became a day of stress, so dissapointed as this had been such a wonderful spa to get some much needed relaxation previously."
• "Wildmoor - sort our your customer service and you'll be a five-star place for sure. but till then I'll be spending my money elsewhere."
• "Unfortunatley it has made a good experience turn bad."
• "You have ruined my birthday weekend before it even started."
• "Left disappointed and as a regular user of Bannatyne, I feel that may have been the last visit."
• "Attention to detail and good planning and customer service has gone out the window; this no longer feels like a relaxing, luxury place to escape to, now it’s somewhere where you feel like an inconvenience to people. We won’t be back."