Chilterns Lifestyle Centre Reviews Summary

Facilities

Pros:

• "The new lifestyle centre is great."
• "The facilities are great. Clean, spacious, modern - a far cry from the leisure centres of old!"
• "The swimming pool is good. Nice and warm, and the three flumes are excellent."
• "It's an amazing pool and cheap payment at counter."
• "The climbing wall is updated monthly with new sets so you will never be left bored."
• "This new lifestyle centre offers a refreshing approach to community life."
• "The Chiltern Pools, Amersham offers health and fitness classes, a fully refurbished gym, three swimming pools and two climbing walls."

Cons:

• "They have 3 slides that hardly ever work, so what is the point?"
• "The heating system/vent system still doesn't do the job well in the exercise studio."
• "Arrived at the center at 17:40 for the 6-7 swim to find out that the main pool is shut."
• "The climbing wants very modern and lacks some of the fantastic features of the old place."
• "The area around the pool needs some updating and fixing. Tiles quite worn out and slippery, jacuzzi out of order, rust around the pillars, paint pilling of the walls."
• "The pool is rather boring, no slides."
• "The swimming pool is good... The place is let down by the state of the changing rooms though. They are group changing rooms, with a wet floor covered in litter, and no overshoes. Very unsanitary"

Hygiene

Pros:

• "Changing rooms always very clean with lots of showers available."
• "Facilities were clean and tidy, staff were very friendly and it is very open with many windows so has a lovely feel."
• "New clean facilities."

Cons:

• "Disgustingly dirty week by week."
• "Really run down and unhygenic place."
• "Very poor hygiene, poor service and rude staffs."
• "Changing rooms? Disgusting."
• "The changing rooms are filthy."
• "The locker room is very unsanitary, dirty floor, shower full of hair, sinks and toilets clogged."
• "Shocked to find unisex changing rooms which were filthy & very wet/slippery with no sign of cleaners."

Staff and Customer Service

Pros:

• "Staff were friendly and attentive."
• "Their customer service is much improved since I was last there."
• "Staff friendly enough but don't ever go out of their way to be that welcoming but they will help when you ask."
• "The staff and facilities are great."
• "Everyone is so friendly too!"
• "The staff in the cafe today were really helpful the service was great and came with a smile which is always good."
• "Customer service team was friendly and understood customers needs."

Cons:

• "There are no option of personal trainers, when asked there was no response...staff are just rude."
• "Staff seem really helpful but the membership access cards for climbing still don't work."
• "Management clearly haven’t got a clue what they are doing. Reception staff clueless."
• "Their staff miserable with no care for customer service at all! They should be retrained."
• "There was no senior management just a team of care free teenagers."
• "Staff in the pool and main reception wear no masks and cannot answer basic questions."
• "The staff however I find highly incompetent."

Value for Money

Pros:

• "Where you get a discount of 20% for food & drink with membership card."
• "Good offer at the moment."
• "Great place to hang out. Adults or if you have kids there is a lot to do, even for toddlers."

Cons:

• "The price is too costly, for what you get quality wise, in my opinion."
• "Find £6.15 per adult for one hour a little expensive."
• "Number are difficult to get through and speak to right people and the price is quite high compare to the quality of facility."
• "Also staggeringly expensive."
• "Very disappointing they have decided to not competitively price."
• "It's a shame that it's so small for the steep price you pay for it."
• "The charge for a family swim (2 adults plus up to 2 children) should be only £18. But, the reception staff insist to charge me £22.25."

Accessibility and Information

Pros:

• "Lots of parking, pay and display at car owners risk."
• "There is electric car charging spaces and a nice little park next to the lifestyle centre."

Cons:

• "It was not on the website and hasn't been the past few times we have come."
• "The website, especially the login and booking system is simply awful."
• "Problems again, this time on your Chiltern Pools website."
• "They always cancel and change timings of the swimming classes frequently and last minute."
• "Love this pool but check opening times and random closures before you make plans or head there!!! Been caught out so many times."
• "Parking is NOT free on weekdays!! what a joke!"
• "Online enquiries get completely ignored for weeks and so do actual conversations and arrangements over the phone."