Marks and Spencer Reviews Summary

Product Quality and Selection

Pros:

• "Some stuff are good quality for a good price."
• "I always enjoy looking at and touching the quality of the M&S products."
• "They have very good cheeses to go with it."
• "The shelves always packed, food is always fresh."
• "Good selection of fruit and vegetables."
• "Ordering flowers is a pleasure the ladies are very helpful and very patient."
• "All types of Shoes and under wear are the other attractions of this store."

Cons:

• "As for the store it's self the clothing line is very limited and outdated, not much to pick from."
• "Sadly M&S has deteriorated significantly in the past 30 years. Totally out of touch fashion wise."
• "The food is not as good as it used to be and costs more."
• "80% you can find it in other places for the same quality but remarkable small prices."
• "Lots of variety but most products contain sugar."
• "As well as being slightly expensive the food doesn't taste great."
• "Clothes are good and I always get my suit from M&S but the food has gone down lately."

Store Experience

Pros:

• "Great sandwiches."
• "The shop assistants are always kind and helpful."
• "The staff is super friendly and polite."
• "A good place for food and clothing."
• "This is a very happening store with lots of people coming and going."
• "Marks & Spencer at Ealing broadway is a huge store. It’s elegant clean and well maintained."
• "A great branch of M&S from as far as I can remember. During the past 20+ years, it's always had friendly staff."

Cons:

• "Drab interiors, poor products, disinterested staff... anyone would think the lease is up?"
• "Gets more disappointing with each visit. They should stock the standard ranges and stop directing people to shop online."
• "The ambience of the store is average, although the café does have windows overlooking the High Street."
• "The layout is very dull you need to ask staff where the specific concessions are."
• "However, they can get quite faisty at the self service check outs."
• "One decent store in quite a dreary shopping centre."
• "Visited coffee shop on ground floor at 3.00pm today. Looked like none of the table/counter surfaces had been cleaned for some time."

Customer Service

Pros:

• "Staff of this store is very very cooperative and customer friendly."
• "Accidently tipped over my coffee last week but the response from the staff really impressed me."
• "She was friendly and Ang patient, best customer services I have had for a long time, Thanks."
• "Staff are always friendly and helpful, and today, while collecting our order of festive food, they really excelled themselves."
• "Members of staff in Ealing branch are kind and always helpful."
• "I am waiting 5 stars as I often visit the cafe with my two small children and I am also greeted with a smile."
• "Today I went to get lunch (beef bloomer) and just wanted to say I received such top service from a lovely lady."

Cons:

• "On Sunday they turned off the lights at 4.30 p.m. even though the posted time is 5.00."
• "The staff doesn't know what they are selling."
• "Quite literally the world's worst cafe is here!"
• "Poor service. Bacon and egg bloomer very poor and looked like a child's portion for over £4.00!!"
• "Mind you, the café was poor. Staff handled cutlery, the portions were small and they don't bring out cutlery with your food."
• "Terrible service! Marina the cashier in the Men's department would take break even there was only ONE customer standing."
• "Standards of customer service and stock maintenance are terrible."