Glyn Hopkin Nissan East London Reviews Summary

Customer Service

Pros:

• "The manager, Martyn, was very helpful and I was very well treated by the staff there, especially Simone and Dennis."
• "His customer service went above and beyond and made us feel so comfortable."
• "Great dealership. Super friendly. Covid rules apply. Hand sanitizer station."
• "Staff were very attentive. More than I expected… My MG 5 Excite was given in for a battery software update."
• "The best customer service i had ever received, from servicing the car to the purchase of my car."
• "Excellent customer service, clean and professional atmosphere with lots of free quality coffee."
• "She went above and beyond to look after me explaining what the problem was with my keys and informing me on services that Glyn Hopkins offer that would help keep my car in good health."

Cons:

• "Trying to find someone at Glyn Hopkin customer care is close to impossible."
• "I find the service and repair team not helpfull and lack empathy."
• "I was then told that they would call me next week to see what they can do. I didn't receive a call."
• "Absolutely hopeless customer service for existing owners. Booked an appointment for a workshop repair (because Nissan issued a recall). 30 min wait in long, unmanaged queue. No smiles. No apologies. Just grumpy, miserable staff."
• "The most frustrating part of our experience with Glyn Hopkin has been the AWFUL communication."
• "Customer care and service very poor and sales conflicts was very apparent."
• "Customer service is a joke."

Staff and Management

Pros:

• "The members of staff I dealt with especially Jordan were courteous, polite and in no rush to get a result."
• "Thank you to AJ, for being so patient and helping my father with his car, guiding him through the entire process as well showing him the features and how to operate the car."
• "The dealership manager (Nick) very politely and courteously contacted me almost immediately after leaving the below 1-star review."
• "Very professional staff who offer great customer service."
• "We had great customer service from Sadiq at the Glynn hopkin East London branch."
• "The staff are friendly so no complaints there and they were also very efficient."
• "I am happy with the staff, they are always respectful and warm toward client."

Cons:

• "However the manager that sits at the back, on the right side of the corner, with his glasses partially on, and a cigarette hanging off his ear, wasn’t particularly welcoming."
• "Ignorant staff. As I was pulling into a parking space on site. A member of staff walking by put a traffic cone in the road to block me."
• "Very rude staff."
• "I was the abruptly told by Zuzanna that 'I did not book any courtesy car in'."
• "Had appointment with Aron, but he was not there that day, so a guy called AJ came to me. He did not even ask me to sit down and had a very negative attitude."
• "I heard the manager shouting to the customers."
• "Customer service was a bit confusing as when you arrive and walk over to the service department there doesn't seem to be much order."

Dealership Experience

Pros:

• "Great dealership. Super friendly. Covid rules apply. Hand sanitizer station."
• "All staff in this branch very friendly helpful and informative it helped to make my decision about the car I wanted."
• "Nice clean open space, it's split into 2 dealerships Nissan and MG (used to be Fiat)."
• "They explain the options and features on buying a new car such that you feel confident with your purchase."
• "I am very happy with my Nissan Duke👌. I would 100% recommend to my family and friends."
• "Asst. Manager Luke and Sales Assistant Ash made buying from them absolute pleasure."
• "Recently bought a car from Glynn Hopkins and the staff were helpful and magnificent."

Cons:

• "Atmosphere was a little strange and got that there was a set process that the car dealer wants to take you through before acting on your wishes."
• "No one even made eye-contact with us let alone offer a courteous 'someone will be with you as soon as possible'."
• "I really had a terrible experience today after visiting this branch."
• "Having read the other reviews, I was hoping for a much better experience."
• "This entire dealership has a terrible rating for VERY good reasons."
• "I really had an intention to finalize a deal for used car if i liked the test drive but the sales team failed to serve the customer and left me with a bad experience."
• "Seriously, this dealership is a DISGRACE to the brand."

Vehicle Service and Repair

Pros:

• "after services wow my car engine is running smooth and free car wash and inside clean."
• "The staff persevered and resolved the issues."
• "They sorted out any issues with the car, including road tax, MOT, vehicle registration and up to date servicing."
• "The Service was excellent and the car drives like NEW, so I know everything needed was done."
• "They had it two days, did a good service, car drives really well now."
• "What really impressed me though was the thoroughness of the customer service provided by their workshop."
• "I love the service the sales guy provided."