Stellantis &You Citroen Chingford Reviews Summary

Customer Service

Pros:

• "Elizabeth who work on customer service desk was very helpful friendly and welcoming!"
• "Dealt with harry who went out of his way to find me a specific model."
• "Was served 13th July by Chris at the service desk for Citroen. From start to finish he kept me updated with my mot, extremely polite and helpful."
• "I have to praise Walid for all his hard work he kept us up to date with our order and even managed to get it earlier than expected, he was very professional and we could not be any happier with the service that we received."
• "He’s a great person that made my experience here top notch."
• "The staff went above and beyond to help with my repairs."
• "Everyone is really lovely they make you feel like the have know you all your life make sure your happy I would recommend everyone to go there for their car you won’t be disappointed am happy with my car."

Cons:

• "TERRIBLE CUSTOMER SERVICES. AVOID!!!"
• "They only care and help when it comes to selling you a motor, but when you want help they completely ignore and look the other way."
• "Very very disappointed with the service received at this garage."
• "All my calls, messages (they provided a text chat for updates) and emails were IGNORED - NOBODY ANSWERING the calls and NOT CALLING BACK either."
• "How can the departments be playing pass the parcel with me for an hour - transferring my line without letting me complete my sentence."
• "The staff there are pleasant enough but ultimately our experience has been one of consistently poor service."
• "Mistakes with booked appointments, deadlines promised but never met, phone calls and updates that were never given."

Facilities

Pros:

• "Accessible entrance and facilities for disabled visitors."
• "Top quality coffee I have to say."
• "Toilets were very high quality and most importantly clean."
• "Place was very clean and tidy, and even took the dog with me and there wasn't a problem with that either."
• "Inside was clean and well presented, not overloaded with cars."
• "Overall great showroom."

Cons:

• "Unfriendly unprofessional staff long queue and even the coffee machine was out of order."
• "For customers walking to the site, I'd say there were too many cars parked right outside the Citroen customer entrance door way, which made it a little difficult to spot and get around."
• "Couldn't find a customer parking spot, says others struggling too."
• "The entrance to the showroom can be easily missed as it's on a busy road next to a bus stop."
• "What an utter waste of my time. It was rammed with cars as well so impossible to find anywhere to park."

Vehicle Purchase and Service

Pros:

• "Was looking for car automatic for daughter and the saleperson zach was clued up on the electric car availability and features."
• "He got us a brand new 2019 DS3 limited edition with the best deal we could ever asked for."
• "Buying a brand new C4 though Michael and the proccess was very welcoming and accommodating."
• "MARIUS was very helpful, he explained everything clearly, he offers advice and we looked over different options."
• "Very pleasant experience Dante was so helpful knowledgeable and friendly explained all in great detail and made every part easy to understand."
• "Stephane provided exceptional customer service throughout the purchase."
• "Michael was very welcoming and accommodating, and made the purchase process very smooth."

Cons:

• "My citroen grnd picasso C4 has gearbox/clutch issues. After taking it to Citroen chingford several times they couldn't find the fault."
• "This establishment if that's what you can describe it as is a disgrace."
• "Worst experience i have ever had with a car company stay away from this place."
• "Crooks liars and downright scam artist."
• "People who are looking to finance a car please don’t go to this Citroen dealership it’s such a rip off."
• "I had my car booked for service and break pads and disk change. When my car was returned I was very angry as the break pads and disk were untouched."
• "The car hasn't been fixed and I have to pay, £168 investigation fee plus the autoried changed tyres £127.58."