LaserHQ - Manchester Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "Jess was fabulous. She made me feel so comfortable and chatted throughout."
• "Second treatment today and welcomed back like family :)"
• "After travelling over 230 miles to get to the Leeds Laser HQ, I was met very quickly by Loren, one of the Managers."
• "I had a consultation today, I was welcomed by a smiling member of staff straight away."
• "My consultation went brilliantly, Kate at LaserHQ Manchester was so welcoming and informative."
• "Laser HQ is a lovely, clean salon. The staff are always warm and friendly."
• "Jessica was so lovely today throughout my appointment. She was very professional whilst also very considerate of my pain threshold!"
• "Hannah made me feel very comfortable and at ease, I had a trainee laser HQ therapist who is ready to join the team and even having her as extra I was super comfortable."

Cons:

• "The therapist spoke a little too fast at my consultation so kept on finding my self to have to repeat the same questions."
• "Really unprofessional, especially the person that replies to the emails/dms. There are much more professional places to go in Manchester."

Salon Environment and Cleanliness

Pros:

• "Everything is just perfect - from entering reception and having a lovely warm welcome, to the tiniest details everywhere in the treatment rooms."
• "The building itself is very clean & stylish."
• "Salon is clean and each session is well worth the money!"
• "Laser HQ is a lovely, clean salon. I have been to both their Liverpool and Manchester clinics."
• "The whole environment is such a safe clean space."
• "The building is well located, aesthetically beautiful and very clean inside."
• "Beautiful clinic and so clean! All the girls are fab."
• "Beautiful clinic, staff are really lovely. Kersha made me feel at ease straight away, she was professional and knowledgeable."

Cons:

• No significant cons related to salon environment and cleanliness were mentioned in the reviews.

Effectiveness of Treatments

Pros:

• "My results are so good and the girls are all so nice! My confidence has improved so much ever since I have had laser done."
• "The results are insane, the girls are the most welcoming/lovely girls who make you feel so so comfortable during treatment."
• "I am on my 4th laser treatment and the results and service have been amazing!"
• "My growth has drastically reduced and this has improved my confidence ten fold!"
• "I’ve nearly come to the end of my laser sessions and would recommend LaserHQ to anyone! All the staff here are so welcoming and friendly."
• "She showed me the results today and I’m absolutely amazed, I never remember the hair being that bad! I’m only on my 5th session so got a few more to go but I’m so happy with the results!"
• "Fantastic as always! I have been many times before for laser hair removal and had amazing results for that, I am now coming for eyebrow tattoo removal."
• "I've had laser done by a few ladies at Laser HQ manchester now and each one has been lovely! Currently with Kate and so happy with my results so far."

Cons:

• "A decade ago I visited a laser clinic but I had received sensitive burns."
• "I have been going to LaserHQ for a couple of years now and the ladies are always friendly and professional and make you feel at ease. Also really pleased with the results, 100% recommend."

Customer Service and Communication

Pros:

• "I had my consultation today, I booked my appointment online and received confirmation of my appointment via e-mail & text."
• "Excellent customer service- all the staff are very friendly and professional."
• "The staff here are super friendly and make you feel very comfortable."
• "The staff at LaserHQ are just amazing! They know their stuff and make you feel so comfortable!"
• "The lovely lady on Reception was very warm and welcoming."
• "The customer service here is superb, everyone is so welcoming and make you feel really relaxed."
• "Great service from start to finish as always, staff are super friendly and welcoming and Emma made me feel comfortable during treatment."
• "Fantastic service from the clinic today. Really friendly and very professional."

Cons:

• "I missed me appointment assuming it was another day which was my own fault so I told the lady on the phone you can keep my deposit but can I please book another appointment."
• "The main thing is that at the end of the consultation everything was clear to me and hope to see good results from a 5 star rated clinic. Looking forward to my 6 sessions."
• "Really unprofessional, especially the person that replies to the emails/dms."