Beautology Reviews Summary

Customer Service

Pros:

• "Very welcoming and friendly on arrival, gorgeous place."
• "Everyone I have dealt with have been so friendly, welcoming and professional from the very beginning."
• "The receptionist was also lovely and welcoming."
• "The staff always make you feel welcome and at ease."
• "The service here is incredible right from the offset I felt at ease."
• "The staff are very friendly and helpful especially Galina."
• "The reception staff are also welcoming and efficient."

Cons:

• "She kept pushing extra facials and memberships which I did not want."
• "Their marketing tactics are aggressive... I found the communication to be quite unprofessional."
• "I am really disappointed with their customer care."
• "When reached, they were very rude and said I have to pay for this again."
• "Stood in reception for 20 minutes without the 3 receptionists acknowledging me."
• "Really disappointing. The staff are nice, but only superficially, and they really push their agenda on you."
• "Not the best experience. I showed up for my first appointment and I was told they didn’t have my name on the system."

Treatment Quality

Pros:

• "The treatment itself was something I have never tried before, but extremely relaxing."
• "I was lucky enough to win a bespoke facial through their competition. My skin feels fantastic."
• "The procedure was well explained and done in a very clean manor."
• "I had a chemical peel and LED light treatment with Jelena. She's amazing - so gentle and calming."
• "Had a great facial - face ultimate - and could really see a lifting effect after."
• "I had a hour Hydro Facial which was amazing and highly recommended."
• "After a consultation and 2 chemical peels I can’t believe the difference and can’t wait to head back."

Cons:

• "Took my daughter to beautology for a spray tan for her prom, what a disaster, so patchy."
• "I am very disappointed with the result of a treatment I had a few weeks ago."
• "I still have not been refunded for the £100 I spent on the products."
• "They did refund me but that did not compensate my poor daughters upset."
• "I just didn’t feel particularly pampered. I was never asked if I’m comfortable."
• "I also received laser treatment here, about a year ago, and was burned on my FACE."
• "Unfortunately, I went for a skin consultation and disclosed I had ecsema. They recommended 3 products and two of them caused an ecsema allergic reaction."

Professionalism

Pros:

• "Dorota was very professional and explained the treatments well."
• "Georgia did the majority of the treatments and was very professional and thorough."
• "Great personalised consultation. Very informative and reassuring."
• "Charlotte was very professional, knowledgeable and friendly."
• "Chantelle is Beautology’s best laser specialist."
• "Was seen by the very professional, warm and welcoming Kristina who answered all my questions."
• "Excellent customer service, Jelena was very professional and supportive during my assessment."

Cons:

• "I had to visit BRI, A&E last evening due to my wound opening and just wouldn't stop bleeding."
• "I booked a free consultation with this company, which I ended up cancelling due to the communications from this company which followed."
• "They emailed that they have to check my account because they think it's fraudulent."
• "I will not be returning. I don't doubt they have happy clients, but I was not satisfied."
• "During the consultation, the aesthetician sounded like she was reciting a sales pitch."
• "However when I walked in the treatment room I could see that the arrangement was inadequate for my treatment."
• "I want my item or just give my money back."