Dexters Kensal Rise & Queen's Park Estate Agents Reviews Summary

Agent Assistance

Pros:

• "Arjun from Dexters was really helpful. I was able to navigate through the London real estate market with ease because of him."
• "Zamar made finding my rental super easy with his real estate know-how and great communication."
• "Arjun has been amazing! He listened to what we were looking for and matched our criteria to the best that was on offer."
• "My experience with Dexters Kensal Rise & Queen's Park Estate Agents has been more than satisfying."
• "We have used Dexters to sell two properties in the past two years and both times their service has been exemplary."
• "We have rented an apartment in Kensal Rise. Arjun S from Dexter's was pretty responsive and helpful."
• "Zamar was great as an estate agent, there was a bit of a communication issue but outside of that it was a very seamless experience."
• "I dealt with Aureta and what truly set her apart from other agents is her genuine dedication to her clients' satisfaction."

Cons:

• "TENANTS AVOID! We vacated the flat 30 days ago, and still no deposit to be seen. We have tried to email them almost on a daily basis to ask for deposit release, tried to call them, but they are always 'unavailable'."
• "Pretty awful experience recently. Poor communication from several members of staff, they would turn up unannounced, wasn't really kept in the loop when offers were made."
• "Ridiculous offers made me think there was some sort of scam going on. They failed to achieve asking price, I fell for the bait and switch tactics used by them."
• "So sale of my property just stalled again zero communication from any of the team on the reasons why or if they've been trying to resolve it."
• "Reggie was very impolite, disrespectful, and dismissive. He obviously did not care about my business."
• "This morning, I gave the office a call and Petros has been very helpful. Eventhough he couldn’t get me an answer, he still gave me a call and a follow-up email to ensure that he has forwarded my inquiry to those responsible."
• "Honestly, for the amount of money they're literally robbing me of I cannot think of a more offensive, unpleasant, rip off, over priced experience than Dexters."
• "We were on the market looking to rent for absolute ages and we were rushing to get a flat sorted soon."

Professionalism and Responsiveness

Pros:

• "Dexters at Oaklands Rise has been so helpful and quick to respond to everything we needed throughout our 2-year tenancy."
• "Our experience with Dexter Kensal Rise has been great thanks to Arjun. He has been quite helpful and efficient throughout the rent process."
• "Me and my partner we had the best experience ever with Arjun. He's a great lettings agent and we've been renting in London for very long time, but never dealt with someone so professional and amazing."
• "Had a really good experience being managed by Arjhun, Louie, and Tom. Clear communication throughout the whole process from viewing to getting the keys on the day."
• "I came in and met Louie lazar and he made renting my property really easy and quickly. Zamar, helped out also. He provided us with an excellent tenant and I am more than happy to recommend dexters to other landlords."
• "Sophie Long was the agent who I dealt with and I have to say I was extremely impressed by her and this firm. She was extremely professional, knowledgeable, proactive and understanding."
• "Louie, is one of the best letting managers that I have come across, I found a property really quickly with him, and he made the process really smooth."
• "Rachel George was professional and brilliant from start to finish in helping us do viewings and find a new rental property in the area."

Cons:

• "It has not been easy to find tenants in this market given the current situation."
• "However, overall feedback for Dexters to consider: endeavour to be more cautious and refrain from falling into the trap of over promising, even if it is with goodwill."
• "Please also avoid pressuring landlords into allowing tenants to move in earlier than landlord's requested date, even if it is to please new tenants."
• "The only criticism I would have when the first buyer pulled out, there were some signs that made me question their commitment but the agent was pretty sure the sale would go through."
• "I think their expertise should have told them that it wasn't to be."
• "The manager showed real enthusiasm, goodwill and energy in terms of his interactions and follow up telephone conversations with me throughout."
• "My sense is that this willingness and commitment in the background influenced that of his team and as a whole they lived up to the good quality and value as professionals which they'd offered from the initial meeting."
• "Within 24 hours, we had viewed a property, put in an offer and been accepted! Reggie was super helpful and made the whole process so easy and straightforward."