Wilkinson Byrne Reviews Summary

Customer Service

Pros:

• "Every step has been to my satisfaction. Highly recommended!"
• "Wilkinson Byrne estate agents were a fantastic help in getting our purchase done swiftly and efficiently in difficult and complicated circumstances."
• "Excellent service from all the team at Wilkinson Byrne."
• "Nasia's communication was excellent and she was proactive."
• "I doubt my sale would have happened without Farran's professionalism and patience, and his knowledge of the area and of the process."
• "Extremely helpful and responsive to my individual needs."
• "They have been a lifesaver for us and coming back to Wilkinson Byrne and being able to relax and feel safe in the knowledge that we are with an agency that genuinely care and give such a personal service feels like coming home."

Cons:

• "Appaling service!... an absolutely dishonest attitude."
• "The office was closed even though it was before 6 pm!"
• "Two hours later was sent an email that the property was no longer available."
• "They're also slow in dealing with maintenance issues."
• "Their maintenance department is poorly managed. They will just lie and lie to avoid having the job done."
• "If you don’t want your time wasted please never go to this agency because they are looking you in the eye and lying to you."
• "The worst agency in the history of lettings."

Staff and Communication

Pros:

• "Nasia is a star estate agent: trustworthy responsive and kind."
• "Nasia at the Turnpike Lane sales office dealt with my purchase of a lovely house in N15."
• "They recommend us where to buy our mattress and furniture because the house was unfurnished and now I have the best mattress that I have never had."
• "Nasia is very welcoming, friendly and professional all the way through the process."
• "Our Agent Oliver was very friendly and responsive."
• "Nasia was incredibly helpful to us all the way through the process of selling our house."
• "A very personable service at Wilkinson Byrne."

Cons:

• "Appaling service! Went to the office near Turnpike lane cause me and my family were searching for a property to rent and all I can say is what we saw was an absolutely dishonest attitude."
• "Totally dishonest. I had a really bad experience with them."
• "If the property was already taken why weren’t we told this and had to waste my time and my family’s time?"
• "The agent didn’t even show up to show us around."
• "If you don’t want your time wasted please never go to this agency because they are looking you in the eye and lying to you."
• "As first time buyers there were a few moments of confusion, which could have been avoided through better communication."
• "Terrible service - i would never recommend this agency to any landlord or tenant, they charged us 600 pounds to clean the house when we moved away and they didn't give us any invoice at all."

Property Management

Pros:

• "The house is perfect and we are really happy here, the property was painting before our moving and we didn't have any problem by the moment."
• "They have been my renting/managing agent for many years."
• "They have been a lifesaver for us and coming back to Wilkinson Byrne and being able to relax and feel safe in the knowledge that we are with an agency that genuinely care and give such a personal service feels like coming home."
• "We have used Wilkinson Byrne to rent our property for the last seven years."
• "The property is immaculately refurbished and any little jobs that have needed doing initially have been sorted out promptly and with zero hassle."
• "I'm renting with Wilkinson Byrne for the first time now and I am satisfied. They help whenever you need and respond to you very quickly whenever you have a problem with anything."
• "Rented my lovely 1 bedroom flat through Russell & Dee so that I could purchase my house."

Cons:

• "They're also slow in dealing with maintenance issues."
• "Their maintenance department is poorly managed. They will just lie and lie to avoid having the job done."
• "Terrible service - i would never recommend this agency to any landlord or tenant, they charged us 600 pounds to clean the house when we moved away and they didn't give us any invoice at all."