Parkheath Reviews Summary

Agent Responsiveness and Professionalism

Pros:

• "Tania was able to meet me at short notice to view the property and gave me regular updates even outside of normal working hours."
• "Had the pleasure of working with Tania, who was extremely efficient with prompt responses, even after working hours."
• "Tania was very responsive to messages and emails. All in all, a very positive experience thus far."
• "She was really helpful with answering our queries and guiding us through every necessary step to secure the flat."
• "Tania Katz was highly patient. She is always there to help and support whenever needed to clarify, provide calm answers, and assist with all the bureaucracy!"
• "Tania Katz was immensely helpful during my recent search. She was super responsive."
• "Had a really great experience working with Tania at Parkheath, while organising a rental property in the area."
• "Tania and the team have been a great help in our property search!"

Cons:

• "Why does a local estate agent so undervalue a property so as to impact an entire block of 20 flats. Extremely unprofessional and irresponsible."

Customer Service and Satisfaction

Pros:

• "We truly appreciate Tania’s communication style and commitment to her clients. We are so impressed."
• "Thanks so much to Tania and all at Parkheath for making my search and move go so smoothly."
• "Really great agency! They were super helpful when looking for my flat last summer."
• "Tania was amazingly helpful to us in finding the home we were looking for. Our specifications were complex and she managed to find exactly what we wanted."
• "Great service from Tania katz. Absolutely stunning. Definitely 5 stars. Extremely professional and helpful."
• "We had an opportunity to work along with Parkheath letting team recently to help find an appropriate place for my husband and I to move into for our next rental property."
• "Tania has made our entire flat renting experience very smooth."
• "We have had a superb experience with Jack. It’s been an incredibly swift process despite all the lockdown obstacles."

Cons:

• "So many others agents just take your details and go silent, however Tania was in regular contact with great properties."
• "The whole process was painless and so easy that even a couple of uni students could do it."

Property Matching and Viewing Experience

Pros:

• "Tania from Parkheath West Hampstead has found both the flats I have rented in the past 4 years. She quickly identified what I liked and only took me to see worthwhile properties."
• "Parkheath offers good quality properties in Northwest London. If compared to other letting agencies, the process of looking for a flat is less stressful and runs much more smoothly."
• "Tania was friendly and very responsive. She understood and accommodated our requests to the landlord including a second viewing after we had committed to the property."
• "Shaina was great at helping us secure a property in Belsize Park. She was quick to pick up the phone and kept us updated on progress."
• "Fantastic service all round from ParkHeath in West Hampstead. Nicole really made us feel comfortable, listened, took our requirements into account and didn't exceed the budget parameters set."
• "I was working with Tania Katz and can give her only words of praise. She replied promptly to every question and managed to find me a flat that corresponded to my needs in a day."
• "Shaina was super helpful during our search for a new rental property, she was professional, helpful and extremely efficient."
• "Always on time, enjoyable viewings and always in contact on email and WhatsApp. She turned questions from us around rapidly."

Cons:

• "I didn't sign with Park Heath, but one of their agents Pam was super friendly, flexible and zero pressure, I really appreciated her help during my search."