Jenko's Restaurant Reviews Summary

Service

Pros:

• "Staff very friendly, will be back again."
• "The staff here are amazing friendly and great customer focus and that's what made my experience amazing."
• "Really good set up, laid back and amazingly nice staff."
• "The service was impeccable, will definitely be going again!"
• "The service was attentive and friendly."
• "Friendly and attentive staff."
• "Staff are very friendly, food is great."

Cons:

• "Waited 50 minutes for cold food we had to send back."
• "Had to wait ages for someone to come and take orders, and then another long wait on actually getting the drinks."
• "Rude staff (except for the young girl) and refused to make and eye contact after our first complaint."
• "This place is terrible for service or just complete judging of people!"
• "When we asked for the manager he decided he didn’t have time to come and see us."
• "Ignored for over 40 minutes after arriving an hour early for a drink before a meal."
• "Staff was unhelpful. We were waiting for an hour for the food to arrive despite of the place being half empty."

Food Quality

Pros:

• "Delicious Sunday lunch. Loads of freshly cooked tasty vegetables to go with your meats."
• "Hands down best food I've had in years."
• "Food cooked to perfection by 2 fantastic chefs."
• "Food was unreal everything cooked to perfection... best garlic mushrooms iv ever tasted."
• "The food was delicious and the desserts were to die for."
• "The food is amazing, cooked beautifully and full of flavour."
• "Food was delicious, loved that we could pick it all out ourselves."

Cons:

• "The food was burnt that made the taste bitter."
• "Very expensive. The layout to go get your Sunday dinner is unorganised."
• "We were essentially still paying full price for a sub par service and for very dry, overcooked food."
• "The meat was bland, burnt, and just the cheapest bits of meat."
• "Food was extremely salty so over seasoned most of us couldn't eat it."
• "The food quality was poor, dry and overcooked."
• "Food arrived and was awful, 2 small over cooked pieces of meat, and very little sides and very dry."

Atmosphere

Pros:

• "The decor is in keeping with the theme of the restaurant."
• "The atmosphere and experience was excellent, as were the attentive friendly staff."
• "A really different experience, there was a lovely welcoming atmosphere, you could easily come for food and then spend the night chatting around the table."
• "The light level, the music and the decor add up to a great atmosphere."
• "The Christmas decorations gave that us that real Christmas vibe."
• "The atmosphere is totally different to anything else around."
• "The ambience was calming and the establishment was clean and welcoming."

Cons:

• "We just didn't like the experience of standing up more than sitting."
• "Might be tricky to take children as I know mine would become impatient."
• "A little dark to begin with but once your eyes adjust."
• "Seating was poorly placed, felt for the super cute little waitress having to negotiate her way around the mess of chairs sticking out."
• "It’s not a very social dining experience."
• "There wasn't much time to socialise really with the whole group."
• "The decor at first glance seems a little outdated, however in my opinion it adds to the rustic ambiance of the place."

Value

Pros:

• "For what we ate and drank was very happy with price."
• "Pricing structure was good too... well impressed."
• "Great value and I would highly recommend."
• "Worth every penny."
• "Great value for money with an endless combination of food options."
• "Very reasonable prices."
• "Great value for what you get. All you can eat, so come hungry."

Cons:

• "A lovely experience tonight!, had a lovely meal with our large family, but I would say this experience was far too expensive approximately £35. for two people! And that was without desert!!"
• "I felt the price was a too expensive (£20) for what it was."
• "However, both visits here have been terrible; the food was way below average, the value for money is appalling, and most importantly the staff were miserable and had a really poor attitude when we tried to address these points."
• "Also, very pricey for kids who dont eat much."
• "Seems Expensive for what is basically a stir fry."
• "The value for money is appalling."
• "The prices would suggest a dining experience out of a London restaurant with Gordon Ramsey himself treating us to a BBQ delight."

Management

Pros:

• "Everyone was pleasant and the manager was very flexible and accommodating."
• "The staff were really welcoming and showed us around the pub."
• "Staff are great and service table all the time would definitely go again."
• "Helpful friendly staff text message confirmation of booking."

Cons:

• "Between the management's incompetence and arrogance, they will more than likely run it into the ground."
• "When we came to pay we had three children the manager did not believe my children's age I was happy to show their passports."
• "The management, however preferred to throw our food away than let us take a portion back home with us…"
• "An owner that tells the customers they're wrong about how dry their food was and how poor their service was should sum up this place pretty well."
• "The owner's arrogance makes him blind to the simple facts and comments presented to him."