Address: Coventry Rd, Elmdon, Solihull B26 3QS, United Kingdom
Phone: +441216678410
Rating: 4.5
based on 188 reviews.
Customer Service
Pros:
"Outstanding customer service all staff are very helpful and go out there way to help."
"The sales staff were incredibly helpful, professional and friendly throughout the whole process of buying my new Kia."
"The customer service was exceptional."
"Faultless customer service, especially under the current circumstances."
"A great experience of customer service from start to finish with Matthew Rowe at this dealership."
"The sales team were very helpful and made the purchase of our new car very smooth and stress free."
"Had a brilliant experience with Allen Kia, Solihul. First time on the mobility scheme and Jish talked me through it kept me In the loop all the way through."
Cons:
"Sadly this dealership, like most, is stuck in the 1980’s with their silly ‘I’ll just ask the manager’ (3 times) when we pointed out the car was overpriced and wanted a £200 reduction."
"The way customers were greeted was not by what I would class to be good customer service ie Sir/Madam it was Hi Brother!"
"Worst experience for me unfortunately from this dealership."
"Poor attentiveness shown to a potential punter."
"Will never bother with them again, shockingly bad service."
"Terrible service every time I give my car in to this particular dealer they fail to wash car."
"The Quality of Sales and Service at Allen KIA Solihull has plummeted in 2017 – avoid them!"
Sales Experience
Pros:
"I was extremely impressed by the help and service I received from everyone I had contact with, but especially from Jamie who dealt with the sale."
"Jamie Pilsworth sold us an excellent used Kia Rio."
"Transactions of purchase was all good from start to finish."
"It was a pleasure to purchase a car from kia Allen Solihull from looking until purchase the service was excellent & no pressure to make a purchase."
"We picked up our new Kia this week and have to say the whole experience from start to finish has been first class."
"Very satisfied with the vehicle, its condition, the competitive price and the whole purchasing experience."
"A hassle free sale with no pushy sales techniques just genuine lovely people willing to help."
Cons:
"After purchasing my car from them I tried to get a towbar fitted locally and had no success."
"Bought a qashqai from here, was told it had apple car play from the salesman, got home to find it hasn't."
"Didn't get the paint protection we ordered and V5 wasn't sent back."
"Avoid them at all costs. Went in the other week to look at the Kia Sportage, told them our budget and that we wanted to part exchange."
"The specifications were all incorrectly specified when I viewed the vehicle."
"Sales staff were friendly but unable to tell me the spec between models."
"Unfortunately over the next 2 days I found it impossible to contact Matthew to ensure that my payment had been received."
Facilities and Amenities
Pros:
"Reception ladies gave me tea, let me use the loo and got one of the service engineers to check it out and reset."
"I was able to use the free WiFi and access free coffee."
"Showroom spotless all staff very knowledgeable and great valet afterwards."
"They cleaned and valeted our car after completing the work."
"Coffee and World Cup while I waited for my car to be serviced."
"The reception staff were very friendly and polite."
"From the moment I stepped through the door I was greeted by the very friendly reception staff and made to feel totally at ease."
Cons:
"Had my Kia care service carried out here... however would have been more useful if it didn't have a completely empty tank of fuel in it."
"I was told the delay was because the car was being washed my car was not washed despite the paperwork saying it was!"
"the only thing I can moan about is I didn’t think the valet was the best it could of been much better."
"Car went in for service. Coolant leak with which is covered under warranty and flagged up red on the service report it needs replacing ASAP. 7 weeks until they can get me in to do it, longer if i require a courtesy car."
"The only downside of the showroom is getting out of the place and joining the A45."
"Hardly anyone about in the showroom so the sales guy took a while sourcing the key."
"I am concerned that when you pay nearly £300:00 pounds for your service that you are left wondering what exactly has or maybe has not been done."
Staff and Management
Pros:
"The salesman Lyndon Jackson was most professional at his job. Nothing was too much trouble & kept me informed about availability of my car."
"He was pleasant, knowledgeable and efficient."
"Lyndon Jackson has been great whilst I’ve been in the process of buying my new Sportage."
"The manager Paul Brewer and his team are great. They have been very helpful, especially Paul."
"All the staff at the dealership were friendly."
"The staff were busy but the manager was sat in the office talking to another member of off duty staff for a period."
"The staff were very helpful, friendly and knowledgeable."
Cons:
"I am now going to get the work they have said they have done checked as I am concerned!"
"everytime i try to order a service it has no courtesy car for me!"
"I was told that the conversations I overheard had not left the member of staff upset so why should I be??"
"I witnessed another customer raising concerns and airing his frustrations to be spoken to in an appalling manner and then being slated to other members of staff as he left!"
"Far too expensive and don’t have enough staff."
"We have been customers to this dealership for nearly six years... unfortunately we have had the 4-Tech recovered three times this year for a breaking issue."
"Great Cars, and they are great at selling them as well but really let down by everything else."