Dixons Sales and Letting Agents Solihull Reviews Summary

Customer Service

Pros:

• "The team were very quick to act and react and very dependable."
• "Dawn provides a remarkable service, and his a pleasure to deal with."
• "Dal Baines from the solihull office was responsive and keen to help and support."
• "Amy and Darnish are Legends! They honestly couldn't do enough to help me."
• "Becky, Lauren, Subia and Mia are excellent at what they do and extremely helpful!"
• "Ciara was incredibly helpful with our search for a property before Christmas."
• "Had a fantastic service with Dixons in Solihull, Carly and Emma were great."

Cons:

• "Possibly I could give them 0* for their service. I'm so frustrated with these people."
• "Just stay away if you don't want the stress of not getting your deposit back."
• "When dealing with this office, be prepared to meet the most arrogant and rude manager called Adam."
• "Pretty frustrating trying to close a deal because the communication is just not there from the offset."
• "Countless calls, emails, and even texts to the sales agent(Daniel Hearden) that were ignored."
• "Don't waste your money or time with Dixons. Awful awful agents with zero customer service."
• "Very poor service, we wanted to buy the property, never had proper coordination."

Professionalism

Pros:

• "The staff are very courteous, friendly and professional."
• "Very professional and very reassuring that he called regularly for an update on whether or not my issue has been resolved."
• "We have been in the property field for 15years+ and the service we've received from our new property manager Dal Bains has by far been the best!"
• "The team is always available to take my call/ deal with e-mails."
• "Professional, efficient service from all of the Solihull staff when I was letting my property out."
• "All the staff we dealt with were helpful."
• "Highly professional and responsive service."

Cons:

• "They are the worst company in West Midlands. There are other companies who provide you good service at a far less price than them."
• "Please if your a Landlord don't waste your time and give your property to to this unprofessional outfit, you will regret it."
• "I have dealt with many estate agents in course of my business and I can honestly say Dixons will loose you money as they are unprofessional."
• "Dixons estate agents/Countrywide Solicitors (they are the same business) are awful."
• "One of the worst letting agents. Never respond on refunds."
• "No CUSTOMER SERVICE, NO MANNERS, NO EMPATHY."
• "Dont trust their reviews, clearly most of their 5 star reviews are fake."

Efficiency

Pros:

• "Dal Bains, Property Manager reacted to my maintenance issue very quickly and got an engineer out as soon as he could."
• "The team managed in particular Amy & Darnish managed to get our property on the market to let in less than a week, absolutely incredible service."
• "We have just completed on the purchase of a house through Dixons in Solihull, and the process with the whole team couldn't have been smoother."
• "Mia organised the letting documents for me quickly and made the process extremely smooth."
• "Dixons valued the property at a higher level, came up with an attractive brochure with excellent photos and by being proactive sold the property at full price within days."
• "From the open day we received several offers and they sold the house within two weeks."
• "Dixons Solihull Lettings team were quick to find me tenants, and kept me informed during the whole process."

Cons:

• "Its been almost 40 days since they collected money from me and no refunds as of now."
• "Have been without hot water for 5 days now, still no date to have it fixed in sight."
• "Anyway, once Dixons knew that the transaction and the business could not go through them there was an immediate communication shut down."
• "Nobody turned up to the viewing or answered the call when I was there."
• "We've been asked to wait for arranging a viewing (nearly 2 weeks waiting for a date) and suddenly when we called again to ask for it we've been told the house is let agreed based on online viewing."
• "Listed my home for sale with this company but after a couple of months only had 2 viewings."
• "I don't know whether I should be taking legal action for not communicating the right information and causing me so much inconvenience."