The Chocolate Cafe Reviews Summary

Atmosphere & Location

Pros:

• "Comfy and friendly lots of mums with prams and some views over the Thames."
• "The garden with river and bridge views is really nice."
• "Lovely spot by the river we had coffee outside drinks delivered to the other side of the road."
• "A lovely cafe on the bank of the Thames, you can sit out with great views of the river."
• "It's close to the riverside in Henley and some outside seating what you can watch the swans and ducks."
• "Fabulous cafe which is dog friendly. We had a great breakfast here sitting alongside the River Thames overlooking Henley Bridge."
• "Nice river side cafe that specialises in Chocolate and light meals."

Cons:

• "Dirty, tatty and unwelcoming."
• "The floor was filthy and the toilets are basic, not particularly clean."
• "Parking is not easy though and is about a 5-7 mins walk away to parking lots."
• "But could do with some decoration, but I suppose the existing deco gives character."
• "Victim of its own success- gets very busy at times: service and cleanliness (especially in the winter with muddy boots) suffer."
• "The queue for ordering can get quite long and a little slow-moving at times."
• "Plenty of tables inside and outside but a bit crowded."

Food & Drink

Pros:

• "Absolutely delicious food and drinks. I had poached eggs and the flavour was sublime."
• "Superb chocolate products, great cakes and very good other food."
• "One of the best full English breakfasts in Henley."
• "Fantastic range of breakfasts, each constructed from top quality ingredients and beautifully cooked."
• "Great tasting coffee. Wonderful selection tasty snacks and sandwiches."
• "Lovely sandwiches and other lunch options as well as amazing cakes and desserts!!"
• "Excellent food, love the vegetarian breakfast and fishfinger sandwich."

Cons:

• "The toilets were badly kept and dirty."
• "Service is slow and during busy periods you can wait for ages before being seated and attended to."
• "However the food we ordered was not so great. Cheesy chips were tasteless."
• "Coffee is ruined at high temperature as the beans get burnt."
• "The portion of dark chocolate Rocky road was too large for such a rich product."
• "When scones eventually arrived with tea, they were stale."
• "The vegan breakfast was shocking."

Service & Staff

Pros:

• "Service was friendly & efficient, and the food very nice."
• "The service is outstanding and they even have a jug of water for cyclists to top up their bottles."
• "Lovely staff ...nobody rushed us."
• "Service can take a little while but staff are friendly."
• "The staff were really friendly and helpful and the food was good value."
• "Great coffee, friendly staff."
• "Every member of staff were accommodating and made us feel very special."

Cons:

• "Only one member of staff knew what he was doing."
• "Service was terrible. Slow to take our order."
• "It's not clear whether it's table service or counter service."
• "Service staff perhaps a little vague! They forgot our order and we had to remind them."
• "The food was good but it took the waitress a long time to bring me a menu and comeback for my order."
• "Poor service. Despite multiple requests our table wasn't cleaned."
• "Pathetic customer service."

Pricing & Value

Pros:

• "Very reasonably priced. Really wonderful spot for lunch, highly recommend."
• "Took our German visitors for a cream tea and it was excellent and very well priced."
• "Good prices. Congratulations for such a nice place."
• "Staff were attentive but not too invasive, the food was very nice and plentiful and was very reasonably priced."
• "Food and drink are reasonably priced."
• "Quite well priced with a lovely view over the river."
• "Great value for money, lovely setting and perfect for before or after a walk by the river."

Cons:

• "This place was crazily overpriced and tbh just shocking."
• "We bought 4 chocolate milkshakes, spending nearly £5 each and £20 in total, which were all basically milk! Very white and no taste of chocolate at all, so complained and the drinks came back out 5 seconds later very warm and clearly just had a squirt of chocolate sauce in them as then tasted pretty disgusting."
• "Very underwhelming and overpriced menu."
• "The cappuccino was too milky for me."
• "I only had a salted caramel milkshake for £4.75, which felt pricey for the amount but was nevertheless delicious and hit the spot."
• "All the cake looked the same today and quite dry."
• "The food is great but the service let's it down."