Bella Italia - Salford Quays Reviews Summary

Staff Service

Pros:

• "BIG props to Jo, Mike and Christian for looking after and making me and my mum feel so happy with everything!"
• "Roberto was excellent."
• "As soon as we arrived the staff were so friendly and attentive, they couldn’t do enough for us."
• "The staff at Bella Italia- The Lowry were lovely and looked after us for the entirety of our stay."
• "Manager sorted me out quick smart with my pizza though, and gave me an extra discount too. Top customer service."
• "Nice table, attentive, knowledgable and helpful staff."
• "The staff were friendly and helpful."

Cons:

• "No air conditioning working in this heat. One waiter, with t-shirt on rude."
• "Staff chatting rather than serving customers. Very slow service food was not great at all."
• "The service was really poor. 1.5 hours to get our mains when the restaurant was quiet."
• "Terrible experience, the staff were shockingly understaffed and overwhelmed with resulted in a slow and unacceptable service experience."
• "Service wasn't the best but the staff were pleasant enough at least."
• "The service was really quick."
• "Terrible terrible service. Food was ok but the service from start to finish was atrocious."

Food Quality

Pros:

• "We called in for a meal on convenience- we were pleasantly surprised with how everything didn't just taste good but was delicious."
• "Definitely my new go to Italian."
• "The dishes tasted fairly nice."
• "Food has been lovely each time and very reasonably priced especially the kids eat for a £1 deal."
• "Overall, we enjoyed our meals and prices are reasonable."
• "The food was excellent, the lasagne was delicious, the prawns and burgers were awesome."
• "Food tasted fantastic and service was friendly and quick."

Cons:

• "Food is very bland. Seasoning isn't standard."
• "How disappointing that customers pay so much yet receive so little and poor quality food."
• "Food was cold when it arrived."
• "Pizza was also bad - overdone and bland."
• "The two spaghetti dishes were slightly flavourless and very watery."
• "The chocolate brownies had been microwaved for too long as they were bitter and burnt inside."
• "The garlic prawns all had their shells on so were difficult to eat...and then I realised after I'd eaten mine & was just mopping up the juices left in my husband's portion, that my garlic prawns didn't have any garlic in them....they were just bland!"

Management and Efficiency

Pros:

• "Manager sorted me out quick smart with my pizza though, and gave me an extra discount too. Top customer service."
• "The service was really quick."
• "Staff and particularly the manager superb."
• "Service was quick, staff were very pleasant, we were shown to the best table available."
• "Prompt service, delicious food, and a blue light card discount."
• "Service from Amy was first class, very attentive to my grandchildren's need as much as the adults."
• "The manager removed all the food from our bill due to the comedy of errors we experienced during our visit."

Cons:

• "Many people were turned away saying they need to book because they were fully booked... The whole time I was there they had over 20 tables free and they still turned people away."
• "Understaffed and overpriced despite the fact that they knew there were events on in the City."
• "Long wait for food which was dry and one dish not hot."
• "We were kept waiting over an hour for our food."
• "Took a while for the food to arrive, even longer for the plates to be taken away and ages for the bill to arrive."
• "Noticed they add a 10 percent service charge afterwards which they didn’t used to do."
• "The manager was incredibly rude and not a particularly good manager as he had clearly not staffed adequately for the time of day at a weekend."