Address: 127 London Rd, Newbury, RG14 2BX, United Kingdom
Phone: +441635528767
Rating: 4.0
based on 127 reviews.
Customer Service
Pros:
"I phoned in this morning spoke to very helpful man on the phone Chris he was able to book me in for a few hours later to have my tyres fitted, they fitted while I waited extremely happy after a stressful day thanks guys!"
"Excellent service from telephone call to Luke on 11th January, to visiting workshop on Tuesday 12th (during LOCKDOWN) to finding problem and fixing it (heat shield dropped, causing loud rumble in lower speeds/gears."
"Have been coming here for years and always impressed by how friendly and professional the staff are."
"Polite reception from a mechanic sweating buckets on one of the hottest days of the year."
"Fantastic!!!! well done to all involved in a speedy fix getting us back on our way."
"Very happy with the service from Kwik Fit Newbury very friendly staff, very helpful didn’t take long to replace my tyre."
"Lovely experience. I have a car under the motorbility scheme and Kwik Fit managed to fit me in within a couple of hours on a Saturday as my tyre pressure light had come on."
Cons:
"Very poor. Refused to repair a puncture saying it had been driven on while flat, then knowing they had me trapped proceeded to charge me nearly £100 more than the going rate for a new tyre."
"I went to Kwik Fit in Newbury for a puncture repair, but they tried to rip me off."
"Just went for a MOT there and was a joke, they somehow created a problem with coolant in my car because they leaked it everywhere then aborted the MOT."
"Was really looking forward to using Kwik fi, having booked my MOT with them. Arrived in the morning, waited at least 15 mins for someone to come through. And then the guy turned around and said he couldn't do my MOT!"
"Not sure Qwikfit know what customer service is... Expensive, taking advantage of customers lack of knowledge to get more money, failure to perform a basic service, rude & argumentative manager!"
"Very poor customer service from the Newbury branch, I will not return."
"Good luck getting past the receptionist! Very confrontational, and unhelpful."
Efficiency and Timeliness
Pros:
"Got some tyres put on the car just under a month ago. Noticed the cars system flagging that there was an issue with one of the new tyres. Drove down to Kwik fit as it was opening and they took the car straight away. Replaced the valve free of charge top service."
"Chose kwik fit due to being the cheapest."
"They were quick and non judgemental when they told me there was nothing wrong with my brakes."
"Got in the car this morning and noticed a tyre pressure warning... Got in the same day, tyre replaced with a half hour."
"Booked MOT online. Arrived and within the hour the car was returned to me."
"They check all my tyre pressures and repair work starts immediately."
"Fantastic Service, went in for a tyre check as I couldn't quite work out which of my tyres was having an issue -They managed to find the slow puncture and seal it up in no time at all."
Cons:
"I met my friend there who had an appointment for 10am to have his 2 rear tyres replaced... He got home at 2pm. Terrible service."
"Clearly a busy garage (potentially understaffed) resulting in poor organisation in booking appointments."
"Slow fit..... On arrival I asked of fit times, be in a few minutes, won't be long."
"The employee walks through and looks at the tyre for 5 seconds and says its not repairable and needs a new tyre (tyre is barely 2 weeks old) and goes on to expect me to pay 86 quid."
"Service was ok, typically slow."
"More like SlowFit. 2 hours to remove 4 wheels."
"Arrived at site, with a puncture, told waiting time was 1-1/2 hours."
Price and Value
Pros:
"Chose kwik fit due to being the cheapest."
"Also consistently good value for money."
"Had some issues with the wheels and tires, different sizes and 3 different type of tires including wrong wheel nuts, all perfectly solved for a reasonable price."
Cons:
"In this current economy when people are struggling with household bills alone it is disgraceful and disgusting you would try and pull a fast one and have me pay over 3 times the cost required."
"PLEASE BEWARE!!!! KWIKFIT NEWBURY TRIED TO CHARGE ME £140 FOR 'WHEEL ALIGNMENT' (TRACKING)."
"Kwik fit then quoted me £500 for the coils."
"Very expensive, they tried to replace items on the car that where not broken (coil mounts) to put up the price."
"Just moved to newbury. Booked my corsa in for mot. Changed 3 bulbs for almost £11 per light bulbs. The same light bulbs cost £ 0.68 online. Kwikfit is a rip off."