Grange Car Sales Reviews Summary

Vehicle Condition

Pros:

• "Immaculate car with very low mileage, which had been MOT'd, serviced and valeted upon collection."
• "The van we have purchased from Grange Car sales is in excellent condition."
• "The car was washed and valeted and extra little bits of trim I hadn't noticed or spoke of, replaced for new."
• "And the car we chose is just as described - great condition: a buy we're delighted with!"
• "Both cars were immaculate, well presented, of low mileage and had good service historys."
• "The car is fantastic as drives like a new car."
• "The car was in great condition and nothing had been missed or hidden."

Cons:

• "There was a couple of things wrong with the car only minor things."
• "Sold a car that should have failed MOT. Front n/s spring upside down. O/s cv joint totally exposed. Faulty dash display, couldn't read speedo."
• "Unfortunately, it developed a ticking noise when I was accelerating."

Customer Service

Pros:

• "All the above would have been enough but it didn't end there: the after-sales service is impeccable."
• "Since buying my 2005 Ford Focus from Grange Car Sales almost two years ago, Tony has always helped me with any queries or minor issues with the car with fantastic and extremely quick service."
• "Dealing with Tony was brilliant. Kind, informative, friendly, understanding and straight to the point."
• "Tony was really helpful and maintained consistent contact throughout the whole buying process."
• "Absolutely Amazing service before and after."
• "Wow, excellent service, honest, helpful, polite, punctual, easy to communicate with, did I say HONEST, these guys Peter and Tony (Father and son), a class act 10 out of 10."
• "Tony phoned me up a few weeks later to see if the car was ok."

Cons:

• "Unfortunately Tony didn't send off the new keepers slip to the DVLA (presume he forgot)."

Integrity and Trust

Pros:

• "Tony seems to be a very honest, reliable chap and I am glad we bought the car from them."
• "I highly recommend them to everyone and anyone looking to purchase a car or having trouble with their current motor."
• "No sales pressure just honest opinion about the van."
• "I can't recommend Grange Car Sales highly enough and have told all my friends about them."
• "Tony is a genuine guy who we instantly felt comfortable with."
• "We really felt like we could trust Tony who was nothing but helpful throughout."
• "Everyone says that there is no such thing as an honest car dealer - well Tony and Pete are a father and son business, and prove that theory very wrong."

Cons:

• "We knew when we bought the car that there was a possibility of the electrics giving us some issues as the vehicles are renowned for it."

After-Sales Support

Pros:

• "All issue happened with the car after a few days of bringing it home (could not have been prevented), Tony went out of his way to come and collect the car (half an hour drive away) take it back, repair it and return it within 24 hours."
• "We had a small issue with the radio and central locking but both issues were fixed very quickly with zero quibbles."
• "Any small issue could be taken to Tony and he will fix it for you. He will not even charge if it is small enough."
• "Tony was very helpful, honest and friendly, and kept me updated throughout the buying process."
• "The car needed new front discs and pads, which he replaced at no charge and then put a fresh 12 months MOT on it with no advisories."
• "A few weeks after purchase I had a light come on my dash."
• "I've just picked up the car and it’s been repaired but not only that it’s been repaired for free!"

Cons:

• "A good, honest, trustworthy and reliable company built on old fashioned family values."