Newarth Car Sales Reviews Summary

Customer Service

Pros:

• "Your team consistently went above and beyond to ensure that all my needs were met."
• "Excellent after-sales support."
• "Rich arranged a lengthy and enjoyable test drive, allowing me to fully immerse myself in the BMW X4's driving dynamics."
• "Rich kept the lines of communication wide open, ensuring we were always in the loop."
• "The attention to detail they displayed, along with their genuine concern for my satisfaction, truly exceeded my expectations."
• "Rich was a proper gent, took care of everything and was always straight up and honest with me."
• "Richard makes you feel like a mate from the second you meet him and there is zero pushing into a sale or decision."
• "Rich was so pleasant - made the whole experience easy and hassle-free."

Cons:

• "A few days in the coolant warning light came on so I took the car to a garage to have it looked over."
• "I was horrified to discover when I received the report that the AA was unable to carry out the check that I had paid over £200 for."
• "Took finance out, then cancelled the order only to find out 5 days later that the finance was still in place and the money had been paid out."

Staff Knowledge & Expertise

Pros:

• "Your staff members were amicable, highly knowledgeable, and approachable."
• "First and foremost, Rich's extensive knowledge and expertise in the automotive industry truly impressed me."
• "His knowledge of the CLS was impressive, and he patiently addressed all our questions."
• "Rich and Paul are top blokes who take customer satisfaction very seriously."
• "Rich is a great salesman with decades of experience and knowledge."
• "Rich went above and beyond in his service and efforts to secure our car for us."
• "Rich's patience and willingness to accommodate my needs during the test drive demonstrated his commitment to ensuring my complete satisfaction."
• "I had nothing but a pleasant experience. After two test drives (vehicle was not quite ready for sale after the first) I made a purchase, and have been happy with everything in the months that followed."

Cons:

• "I was horrified to discover when I received the report that the AA was unable to carry out the check that I had paid over £200 for."

Vehicle Selection & Quality

Pros:

• "I was thoroughly impressed by your wide range of vehicles available on the lot."
• "Rich is definitely the guy to see! They make the whole process of buying a car easy."
• "The car drives wonderful, it's advertised EXACTLY (if not better) then it looks online."
• "The level of genuine help and customer service from both Rich & Paul has been superb."
• "Great communication from start to finish, I've bought cars from dealerships all over the country in the past years and I can honestly say nothing has matched how the guys have been with me."
• "Bought a vehicle of these several months ago and the service was brilliant was no pressure and just easy to work with."
• "The standard of service and range of cars was second to none."
• "I'm sure I'll thoroughly enjoy the car for a long long time!"

Cons:

• "A few days in the coolant warning light came on so I took the car to a garage to have it looked over."
• "The transaction was simple, communications throughout excellent and no quibbling over anything."

Pricing & Transparency

Pros:

• "The pricing transparency at your dealership was refreshing."
• "I appreciated that there were no hidden costs or surprises during the negotiation process."
• "Rich respected my budget and worked tirelessly to find the best options available to me."
• "His transparent and honest communication fostered a trusting relationship, making me feel confident in my decision to choose Newarth as my dealership."
• "I knew what I wanted and they had it for me - and for that I’ll be forever grateful."
• "The car was just as advertised and I'm very happy with it."
• "Absolutely delighted with my purchase, and cannot praise the guys here - Paul and Rich - enough."
• "Couldn’t recommend this dealership enough, really accommodating and able to set up a viewing really quick."

Cons:

• "I was horrified to discover when I received the report that the AA was unable to carry out the check that I had paid over £200 for."
• "Took finance out, then cancelled the order only to find out 5 days later that the finance was still in place and the money had been paid out."