Thurlow Nunn Vauxhall King's Lynn Reviews Summary

Customer Service

Pros:

• "Sophie she was very helpful and knowledgeable."
• "Helpful, friendly, personable, and I got the car I wanted with zero fuss or issues."
• "Chris went above and beyond to address all my inquiries and provide me with all the necessary information."
• "The lady who booked me in and out was polite and helpful."
• "The reception staff are always friendly, respectful and helpful."
• "Very friendly, helpful and informative service at desk at drop off and collection."
• "The staff are brilliant especially Joanne and Amy."
• "Great service from start to finish. Greeted with a smile every time walk in by the ladies at service desk."

Cons:

• "Customer service isn't very good went along to a VIP day and got forgotten about so in the end I left."
• "Terrible service from Vauxhall. Picked up my motability car about three weeks ago and was told I would get a follow up call the next day but never received any call."
• "Spent nearly 45 minutes waiting to be seen regarding a motobility vehicle."
• "No professional approach do what they do. I have been booked for MOT with my van. Drive from Wisbech with my wife so using 2 cars."
• "I phone to see if they where able to get a part for me and so left my details with them. I was told that they would have a price for me that day and call me back but it didn't happen."
• "Disgsuting customer service, disgraceful and unprofessional. Bought a new car, which turned up without the heated front screen I was promised it had."
• "WORST CUSTOMER SERVICE EVER!!!!!!!! AVOID LIKE THE PLAGUE!!!!!!!!"
• "Very disappointed with the car valet people left bird mess on roof when I pick up it was a rush job an when you leave a message with someone to call you back an no reply very bad."

Vehicle Service and Quality

Pros:

• "Bought my first vauxhall SUV. Was able to get my brand new Grandland Ultimate in 1 week."
• "Overall received a good standard of service, however car was only washed on the outside and not hoovered as originally said it would be."
• "A very satisfying experience on the occasion of the third annual service of my Vauxhall Corsa."
• "Took my car in for a new cam belt, was £200 cheaper than the local garage near me, they loaned a electric car which was really cool."
• "I was treated exceptionally well by the receptionist and they took my keys. The service team concluded their inspection and my keys were duly returned."
• "My Grandland X was recalled for a safety check. I was given a time and date to attend and I arrived a little early."
• "Used thurlow nunn yesterday morning to buy a new door mirror glass for my corsa, very professional service from Paul in parts."
• "Brilliant vauxhall showroom with plenty cars new + used not just vauxhall...came to pick up my new motor and not disappointed car was presented beautifully."

Cons:

• "I was shocked to discover that the car was not ready for delivery after 8 days."
• "Didn't respond after I'd brought the car. Was told it would be serviced and mot'd and it wasn't."
• "Once they’ve bought your car off you for pennies and then sold you a car that has issues they don’t want to deal with you anymore."
• "After driving 2 vehicles. That despite being almost new were covered in dents."
• "Took my car in for a diagnostics check... The only negative would be that I wasn't able to have a courtesy car."
• "Appalling customer service - So very unprofessional - Avoid!!!"
• "Had to be returned the day I received as the drop link needed replacing, I’m no mechanic but I spotted that easily."
• "Peugeot 5008 went in for a red engine light. 2 months later, and a new engine (didn't expect on an 18 plate which had only done 40,000 miles)."