Drive Vauxhall Nuneaton Reviews Summary

Customer Service

Pros:

• "Professional and friendly staff. No overselling or pushy salesperson."
• "Mark, and the whole team were extremely helpful and fully explained all the facts I needed to know."
• "From start to finish Darren went above and beyond with his customer service."
• "Lovely, friendly, down to earth sales people, who speak with you not down to you!"
• "Many thanks to Tom Rotherham and the sales team. Totally professional service from start to finish."
• "Matt is an absolute credit to your company."
• "The manager of the is very helpful and does what he says."

Cons:

• "One of the most horrible experiences I have ever encountered with a service!"
• "One of the worst dealers I have ever been to."
• "If you want a horrible experience, with staff friendly only when taking your money, then Drive Nuneaton is the place!"
• "Absolutely shocking customer service."
• "Appalling customer service from the manager down to the staff."
• "Worst customer service ever received, was confronted by a mechanic (on steroids) as we arrived."
• "Appalling customer service, have to chase constantly for updates."

Vehicle Delivery & Condition

Pros:

• "Had a vauxhall astra tourer delivered to my home 3 hours away which I thought was excellent service."
• "I love the email you get off Vauxhall about your heath check with a video of all the car underneath thats cool."
• "Fantastic service from the used car team at Martin Rumble who looked after my Dad really well."

Cons:

• "DEGUSTING SERVICE Where do i begin, sold me a car that didn't meet the NetworkQ standards."
• "Then 2 weeks later the car was involved in a small accident, at which point we find out that the car had no tax."
• "'Fixed' our car but the problem still existed after they fixed it and we paid approx £800."
• "Only recently when my son got rid of the car did we find other stuff had been missed on the major service we paid for, the air filter was to be changed which wasn’t done had to take it back in at the time."
• "The only thing that let them down was whoever did the handover prep as I found there was no boot floor or book pack in the vehicle when I got home."
• "Went to collect a car that my mum had purchased, on inspection the car was still dirty even though they said it had been valeted."
• "Brought my car in for servicing and asked for the oil and oil filter changed as well, picked the car up, drove 6 miles and checked the oil and it looked and smelled exactly like before."

Communication & Responsiveness

Pros:

• "💜Amazing service from start to finish,I will highly recommend to everyone!!!! 💜"
• "My overall reflection of todays experience is 10/10 for drive Vauxhall from the customer service to the technicians and after care and honesty and saving me money brilliant thank you all !!!!!!"
• "I’m on my second car with Vauxhall Drive after dealing with Tom Rotherham within the sales team."