Stoneacre Stafford Astonfields Road Reviews Summary

Customer Service

Pros:

• "Jared & Chris were extremely friendly and immensely helpful."
• "Richard covered all the tech in the vehicle and went through every question I threw at him."
• "Karen was great, she made the experience easy!"
• "Jess, she was extremely professional, knowledgeable, friendly and helpful."
• "We had our car serviced yesterday, it was collected and delivered back to us by a very friendly member of staff."
• "After a really frustrating day visiting car dealers... we were greeted on arrival by a really nice, friendly guy named Rich."
• "The guys at Stoneacre were absolutely great."

Cons:

• "We didn't like the way [the sales manager] came across and seemed quite arrogant."
• "If you have a problem with your car, you take the car in, they say they can't hear or see what the problem is, making out your loopy."
• "Never have a tow bar fitted by them either, they knacker your electrics and say they never worked, how can they not work on a brand new truck that they sold you."
• "One issue I did have is another salesman did try to muscle in twice while Tim was sorting keys and trade plates etc."
• "The sales team are pushy and don't leave you alone."
• "Customer service is shocking."
• "The sales advisor was very rude, dismissive and patronizing."

Sales Experience

Pros:

• "Thanks to Liam and Jack. Quick, open and honest communication meant we could agree a sale and part exchange over the phone and complete a few hours later that day."
• "Clear explanation of the paperwork and deal we agreed."
• "I would highly recommend and never use anyone else going forward."
• "Matthew in the finance department has worked wonders and I am literally the happiest person ever."
• "Jake Allen dealt with our purchase, no pushy sales, he was extremely helpful."
• "Was impressed that the car could be secured with a refundable deposit, allowing time to inspect the car."
• "We felt under no pressure to buy, and transaction went smoothly."

Cons:

• "The third star was lost by the purchase price of the Grandland X being priced above market value."
• "After owning the vehicle for 9 months, gearbox failed causing it to get stuck in gear, took it back to them and took them nearly 5 weeks to fix meaning I was out of a vehicle and without a courtesy car."
• "Took four visits and a letter to each of Blackburn, Stoneacre HQ and Stafford to get the issue fixed."
• "But he didn’t complete the job to a great standard so had to take it to another dealer to get it sorted."
• "Unfortunately, the tracker I had fitted to the car indicated the car was driven, all evening, by someone after the garage had closed."
• "They change your paperwork last minute so you end up with a higher APR."
• "Do not use, will waste your time and incompetent at fulfilling tasks."

Staff and Communication

Pros:

• "Mark J and the team we’re all very accommodating."
• "Looking for a nice new daily driver, was approached by Mark in the Renault section, had a nice chat, never badgered or made me feel pressured!"
• "Jess Chemma...was very patient and explained everything clearly."
• "Dan's customer service is exceptional both before and after."
• "Stonarecre Stafford Renault were all lovely and Ennio in particular he went much further than anyone else I spoke to at other places."
• "Jess couldn't of been more helpful if she tried and I have no hesitation in recommending her."
• "Jake Thomas our sales guy, couldn't do enough for us."