Address: 67-71 Bilston Rd, Wolverhampton, WV2 2QH, United Kingdom
Phone: +441902352352
Rating: 4.1
based on 364 reviews.
Customer Service
Pros:
"I would highly recommend her."
"Tracey was not only polite but professional and helpful throughout the process."
"Jamie kept me informed at every stage."
"Laura and Shiv went the extra mile to find us the perfect new car."
"I came into Vauxhall quite stressed and I was met with Truman, he reassured me with all the steps I needed to do regarding my current finance etc, Truman always stayed in contact with me and made everything very clear and went out of his way to make sure I was looked after and had the most affordable deal."
"But I must say from the moment I spoke with Tracey Robinson on motability services, she put me at ease."
"Friendly helpful staff who managed to arrange a fantastic deal to suit all my need."
Cons:
"However, two things left negative impression. First, they give you free Stellantis one-day driveway insurance. This comes with compulsory call from Stellantis where rep is trying very hard to upsell you their full year insurance, for 15 minutes, asking dozens of questions building your profile. Compulsory call 😔."
"Brought our car in for a recall, told they had fixed problem. Engine management light still on."
"When I told them I was no longer interested the sales man slammed the phone down on me....this garage is not as good as it used to be."
"The car had not been cleaned the new Evans Halshaw number plate, that was stuck on to the front of the vehicle with double sided tape, fell off whilst driving."
"I would not bring my car to this garage if I didn’t have to - warranty work!! And WOULD NOT recommend this garage to anyone else."
"Brought a car from these a few weeks ago now. For some reason they don’t like to pick up the phone."
"This company have had my car in for repairs since the 12th of July and I was told it would take 10-14 days for parts to arrive and be fitted however it’s now the 31st and not once have they emailed or called me back."
Staff and Management
Pros:
"Kelvin was able to explain that buying a brand new car is not scary and has made this process UNBELIEVABLY easy for me."
"Had a great experience getting our new car from Laura at Evans Halshaw Vauxhall Wolverhampton."
"Kelvin and Omar were brilliant and went the extra mile to make my vehicle transition extremely smooth."
"Received exceptional customer service from Kelvin, he really sorted my husband out with a van!"
"General manager Shiv very helpful and Friendly."
"The sales staff were great. Very friendly and knowledgeable."
"Went today to enquire about my partner's mobility car. Tracey the lady who deals with mobility was on hand to explain the scheme fully and show us vehicles."
Cons:
"They do also push for you to leave a review."
"Second thing, they only accept bank transfer payment as a payment method. No cash, no cards."
"I filed a complaint. 48 hours I was quoted before I’d receive a reply. Several weeks on no reply even though I chased."
"The management of the service staff is poor!!"
"The only thing that spoilt the enjoyment of picking our car up was the unprofessional manner of how her manager (Darren) spoke to her in front of ourselves."
"I made a complaint to Evans Halshaw who have simply ignored me."
"Steve is rude and has no customer service skills."
Product and Services
Pros:
"I’ve also had some very minor issues with the car, but the aftercare so far has been painless and efficient."
"Really helpful from the start, I bought my car from them a couple of years ago and went to get a car with my partner. They went above and beyond to make sure we could get the car before new year."
"So pleased with the support and advice given from the team at Vauxhall today."
"I came to see Tracey Robinson in despair of the pain of driving. And she sprinkled some of her magic and sorted me a motability car over a year sooner than other leading companies."
"Great all round experience as soon as i walked into the showroom."
"I have recently purchased a Volkswagen Tiguan from this store, the service was incredible."
"Excellent customer service from Tracey, the Motabilitiy saleswoman."
Cons:
"Imma be so real the process took sooo long we got there around 12:40? But went home around 16:00 or 17:00."
"I travelled for over an hour to purchase a used car that was advertised as 'ready to drive away', the price in the windscreen was less than online but they declined to honour it."
"I ve done part exchange with them and I sent my new V5 to them 1 week ago, but I didn’t get my new V5 for new car, although I called them 10 times, still they didn't submit my new car details to DVLA!!!"
"I have booked inspection for my Mokka e as have electric traction system fault and other issues. I booked it for 8 am and 10 minutes later they rang me said everything is ok and they can't see any issues."
"The car was overdue a service, and the specification as stated in the advert was incorrect."
"Took my van for some warranty repair, all good and fine. When the time came to take the van back, a massive crack in my windshield."
"This is the second time my car has been booked in for warranty work and both times there have been issues!"