Norton Way Peugeot Reviews Summary

Customer Service

Pros:

• "I have had the pleasure of dealing with Harry, and he is one of the most genuine Service staff that i have ever dealt with."
• "Luke Chamberlain especially, he has been extremely helpful and will always try to help anyway he can."
• "John was going above and beyond to made it so special."
• "Charlie was the salesperson who helped me. He was very polite and courteous."
• "Sam Cooke the salesman couldn't be any more help, he was very knowledgeable about the products."
• "I was well looked after by Luke in the service department thanks again."
• "The staff are always courteous, attentive and helpful."

Cons:

• "Terrible! No transparency with the costs associated with vehicle repair."
• "It's an appalling way to treat customers."
• "I tried to deal with the manager of Peugeot Norton Way Terry Skavydis who had no interest in helping me."
• "Based on my experience I could not recommend peugeot as a brand or Norton Way to anyone."
• "Once they had my money they were not interested in fixing their mistakes."
• "I found their behaviour quite unprofessional and not customer friendly at all."
• "Very lacklustre communication throughout, the service team came across as very unorganised."

Vehicle Quality

Pros:

• "Probably the best car purchasing experience I've ever had! Highly recommended."
• "Excellent advice from John for making the choosing of my new car a much less stressful process than I thought it was going to be."
• "The professional communication; the honest & straight forward guidance on my chosen vehicle I could not praise them more."
• "I am so pleased with the service I get that I'll be choosing another Peugeot when the time comes."
• "The entire sales process was handled by Carly in a very professional, efficient and friendly way."
• "I can honestly say I can really feel the difference in the car and the MPG has gone up by a fair bit."
• "The 3008 is one of the best cars I have owned and a pleasure to drive, everything the motor industry have been raving about, the I-cockpit system is fantastic."

Cons:

• "Terrible experience. Bodywork was bad so had to go back for them to not be able to do much."
• "I got my first puncture last week... the spare tyre... had a non-repairable puncture and looked like it had be curbed, it had to be replaced."
• "I was sold an absolute lemon."
• "Definitely won't be going back, bought a used car and they lied about several things and lost the service history."
• "There was some scratches on the car which I was previously told they would be fixed without any cost to myself."
• "Ten miles later the engine warning light illuminated."
• "The entire experience turned out to be quite stressful. I don't think I would ever go back and buy any cars from Norton way Peugeot Letchworth Garden City."

After Sales Service

Pros:

• "Great service, fantastic after sales service, nothing is too much trouble."
• "They all welcome you with a happy smile and nothing is too much trouble."
• "The service I've received at Peugeot Norton Way has almost been perfect whenever my car is in need of some TLC."
• "He was also really helpful with after sales service."
• "I would like to thank them for their after sales customer service as many dealers do not want to help after the car has been sold."
• "The service department was courteous, informative and gave regular updates on progress."
• "We received our new Emerald Green Peugeot 2008 SUV yesterday... A first class service from start to finish."

Cons:

• "The sale of my new vehicle went really well no problem there! My problem is how much of a ripoff their parts are... Would of given 5 stars if they just sorted the problem!"
• "Only issue was would of liked more regular updates from dealer on the progress of my car had to call them myself a lot."
• "I spoke with norton way peugeot with regards to my van battery and promised I would get a call back... I'm happy to advise I was CORRECT and am still waiting for that call!"
• "If your car experiences any problems, take it somewhere else."
• "Failed to book car in wasted journey. However unlike a lot of companies responded to my review."
• "No communication from service team for when my car was ready for collection."
• "In 8 months ownership I was without the car for approximately 3 months while it was being fixed on 3 separate occasions."

Communication

Pros:

• "The emails and videos I received about the progress of the work needed to get the car ready were really useful."
• "John kept in touch with me and explained details clearly."
• "Ian listened to our requirements intently and kept us updated with our new car delivery."
• "The sales team were very professional and reassuring on the phone and in emails and not pushy."
• "Many thanks to Sam for his help in making my recent purchase... his attitude and approach to customer service was exceptional."
• "He has even called me to check how I am enjoying the car after I'd purchased it."
• "James Shipley was the salesman we dealt with and he was extremely helpful when answering any questions we had and he saw us through the entire process quickly and easily."

Cons:

• "I tried to deal with the manager of Peugeot Norton Way Terry Skavydis who had no interest in helping me."
• "I phoned up twice... still no communication so if Peugeot Norton Way (Letchworth) can’t be bothered to contact me I’ll take my business elsewhere."
• "Although Norton Way was initially helpful when further problems developed their helpfulness waned."
• "Simple customer service skills seem to be lacking."
• "Was in the market for a new vehicle... with no follow up. I have since gone elsewhere and now completed a purchase of a new vehicle."
• "Advertised a car on their own website and autotrader. When I had agreed a sale they later said the price was wrong and wanted £1500 more!"
• "AVOID PEUGEOT NORTON WAY Letchworth... Awful garage and service from start to finish."

Dealership Experience

Pros:

• "Fabulous purchasing experience from day 1."
• "The whole experience was 100%. A special thanks to Dawn/ Ian & Dave, thank you so much I will be back."
• "A genuinely friendly and professional dealership."
• "I would happily recommend Norton Way Peugeot to all my friends!!"
• "Highly recommend, thank you Sam."
• "An enjoyable and satisfying car buying experience with Norton Way Peugeot."
• "I would definitely recommend using Norton Way Peugeot."

Cons:

• "Based on my experience I could not recommend peugeot as a brand or Norton Way to anyone."
• "It is now the middle of May and I haven't received my deposit back despite contacting the dealership repeatably."
• "DON'T GIVE THESE PEOPLE YOUR PERSONAL DETAILS. They will constantly email, text and ring and have even passed my details onto 3rd parties."
• "We have brought a car from Norton way Peugeot and found all the staff extremely helpful we had a few laughs and felt relaxed never pressured or rushed."
• "Went to view a used van but decided it wasn't the one for us. Arrived late for the viewing but staff stayed on to assist us."
• "Purchased a nice little car here last week... not so happy with the deal."
• "Please do not buy a used car from them. They are a really dodgy dealership."