Furniture Village - Manchester Reviews Summary

Customer Service

Pros:

• "Exemplary customer service from Peter and the team. Professional, knowledgable and not pushy."
• "Great customer service from everyone, we had our temperatures taken at the front door and were provided with hand sanitiser."
• "Very enjoyable experience. Excellent service. The sales persons were not pushy and were patient."
• "Alicja was a very lovely and helpful lady. We told her what we wanted and she took us directly to a couch that we ended up buying before we left."
• "Adnan served us today. He was very friendly and professional without being pushy."
• "Tony looked after us and answered any questions we had regarding product and purchasing."
• "The member of staff, Affy who served us was very helpful, friendly and knowledgeable but did not put us under any pressure to buy."

Cons:

• "Promised an order for a certain date and when I called to query, was faced with a hostile, unprofessional and unpleasant member of staff who spoke over my throughout the whole call."
• "Currently very disappointed with furniture village as I ordered a mattress over a week ago... no one has attempted to call me back."
• "Happy to take your money but the aftercare service is absolutely shocking, the sofa arrived ripped."
• "The customer service after they take your money is none existant and pathetic."
• "Really really bad customer service with this company and I would recommend avoiding at all costs as I found them to be so rude and unprofessional."
• "Absolutely useless helpline. No one knows anything, promises to call back and never does."
• "Went into store and you are hounded by about 3 staff asking you what you want etc. Too pushy too expensive!"

Product Quality

Pros:

• "Even though the furniture is good when it finally arrives I Would 100% avoid furniture village they only want your money and then don't give you the time of day after you have paid."
• "Brought a great sofa from here it is so comfy it has got USB port hall and it is very good quality."
• "The products arrived promptly and they are beautiful. Well worth the money!"
• "We settled on one from the Sleepeezee gel touch collection which are actually exclusive to Furniture Village and are amazingly comfy!"
• "Lots of excellent quality furniture at great prices, we will be very happy to buy from this store in the future."
• "I love furniture village, they have really good quality things."
• "The Furniture is great when and if you ever get it and the delivery drivers who assemble for you are brilliant."

Cons:

• "Our table top shattered after 3 months, making the table unusable."
• "Half of the items were never delivered. The mirrors we had ordered were delivered to us shatters."
• "Absolute garbage. Made us wait 3 weeks over the delivery time and the suite broke less than a year in."
• "However the other leather suite we bought had scuff Marks on and the stitching was coming loose, the dining table had multiple scratch marks."
• "Leather sofa 3 years old. Cleaned by me regularly with kit provided by FV however, the armrests leather started to get worn and began to peel off."
• "Don't buy the connubia by calligaris extending dining table! There is a design flaw that makes it extremely delicate."
• "Ordered an earth dining table with 2 extender leaf and 8 chairs in august, costing £2000 service while buying was great. Delivery on time but the two leaf extenders were different to the table."

Delivery & Communication

Pros:

• "Delivery was right on time as stated."
• "The two delivery guys George & Barry were absolutely brilliant, they took great care and made sure the furniture was put exactly where I wanted it."
• "Excellent delivery service! Put together the sofa super quick, wore shoe protectors in the house so floors wouldn’t be damage."
• "Visited the White City Retail Park branch today. Great experience all round. Spotlessly clean and well laid out."
• "We look forward to receiving our order."
• "Went to pick up table previously ordered great service from the man previously spoke with on phone."
• "Help was offered the minute we walked through the door and the gentleman stayed with us until we left."

Cons:

• "Even though the furniture is good when it finally arrives I Would 100% avoid furniture village they only want your money and then don't give you the time of day after you have paid."
• "Currently very disappointed with furniture village as I ordered a mattress over a week ago... no one has attempted to call me back."
• "Half of the items were never delivered. The mirrors we had ordered were delivered to us shatters."
• "Waited for an order for over 16 weeks only to find out that it is not complete, mattress been delivered, but pillows were not."
• "Ordered dining chairs in November 2021, was given delivery date on March 2022. In March was told via email set would be April due to supplier issues."
• "Sofa was delayed by approx 3 weeks, after being lied to, the manager and staff admitted fault."
• "Now 4 months later we've still got no correspondence on when the furniture we purchased 7 MONTHS ago would be sent."